Customer Care & Operations Specialist - City Zone Express

Kuehne + Nagel (SGMY); Batu Kawan; Presencial; MYR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Kuehne + Nagel (SGMY) is seeking a Customer Care & Operations Specialist in Malaysia to manage order entry, coordinate with internal teams, track shipments, and ensure on-time delivery. The role combines customer service with logistics support and sales assistance.

The ideal candidate will have a diploma, strong communication skills in English and Malay, and the ability to handle multiple tasks while working 2pm–11pm shifts. Proficiency in Microsoft Office is expected.

Formación

• Diploma or equivalent.
• Strong communication and interpersonal skills.
• Able to communicate in English and Malay.
• Ability to handle multiple tasks and manage priorities.
• Proficient in Microsoft Office.
• Problem-solving and conflict resolution skills.

Responsabilidades

• Manage order entry and processing to ensure the smooth operation.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Track shipments and provide updates to customers.
• Ensure that customer orders meet delivery deadlines, service quality, and regulatory standards.
• Resolve customer complaints or issues in a timely manner, escalating to management as needed.
• Ensure that customers are kept informed about the status of their orders or shipments.
• Maintain accurate records of customer interactions, sales activities, and service issues.
• Prepare reports on customer feedback, sales performance, and potential areas for improvement.
• Assist in tracking KPIs to measure customer service success.
• Work closely with other departments (logistics, finance, and operations) to ensure smooth customer experience

Conocimientos

Communication

Interpersonal skills

Multitasking

Prioritization

Educación

Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Customer Care & Operations Specialist - City Zone Express

The Customer Service is responsible for managing, process and provide solution to customer, ensuring the smooth execution of services, and supporting sales efforts to drive business growth. This role will require a combination of customer service, sales support, and logistics coordination to with customer, shipper, agents and our internal team.

Responsibilities:

Manage order entry and processing to ensure the smooth operation.

Coordinate with internal teams to ensure timely and accurate delivery of services.

Track shipments and provide updates to customers.

Ensure that customer orders meet delivery deadlines, service quality, and regulatory standards.

Resolve customer complaints or issues in a timely manner, escalating to management as needed.

Ensure that customers are kept informed about the status of their orders or shipments.

Maintain accurate records of customer interactions, sales activities, and service issues.

Prepare reports on customer feedback, sales performance, and potential areas for improvement.

Assist in tracking KPIs to measure customer service success.

Work closely with other departments (logistics, finance, and operations) to ensure smooth customer experience

Requirements:

Diploma or equivalent.

Strong communication and interpersonal skills.

Able to communicate in English and Malay.

Ability to handle multiple tasks and manage priorities.

Proficient in Microsoft Office

Problem-solving and conflict resolution skills.

Be willing to work shifts (2pm -11pm)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• What's your expected monthly basic salary?


• How many years' experience do you have as an Operations Specialist?


• Are you available for shift work?

Logistics, Freight & Delivery Services 101-1,000 employees

A CAREER WITH US IS MORE THAN LOGISTICS

Logistics touches every part of our lives: the goods we consume, the healthcare we rely on, the tech we love. At Kuehne+Nagel, you play an essential part in bringing them to people around the world.

Founded in 1890 in Bremen, Germany, we serve 400,000+ customers, from Aerospace and Healthcare to Semiconductors and Renewables.

Guided by "Inspire. Empower. Deliver.", we cultivate an inclusive workplace where 100+ nationalities learn and grow.

We offer:

• Professional growth and development


• A global career with a stable industry leader

A career at Kuehne+Nagel is more than logistics.

A CAREER WITH US IS MORE THAN LOGISTICS

Logistics touches every part of our lives: the goods we consume, the healthcare we rely on, the tech we love. At Kuehne+Nagel, you play an essential part in bringing them to people around the world.

Founded in 1890 in Bremen, Germany, we serve 400,000+ customers, from Aerospace and Healthcare to Semiconductors and Renewables.

Guided by "Inspire. Empower. Deliver.", we cultivate an inclusive workplace where 100+ nationalities learn and grow.

We offer:

• Professional growth and development


• A global career with a stable industry leader

A career at Kuehne+Nagel is more than logistics.

What can I earn as an Operations Specialist