Operation cum Customer Executive

Ecms Express (S) Pte. Ltd.; Johor Bahru; On-site; MYR 28,000 - 47,000; Full time

Job summary

Ecms Express (S) Pte. Ltd. is seeking a Customer Service Executive to coordinate daily client communication and align with internal departments, airline partners, and global offices.

You will support airfreight planning, arrange bookings, and advise on flight options based on urgency and cargo needs. The role covers end-to-end air import/export and cross-trade shipments with strict document checks.

Qualifications

• Minimum Diploma with 1–3 years of experience in customer service or logistics-related roles.
• Prior experience in the airfreight or freight forwarding industry is an advantage.
• Working knowledge of local and international freight services, as well as customs regulations and procedures.
• Strong negotiation skills and experience in finding new customer.
• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Strategic ability to multi-task, prioritize, and manage time effectively with problem-solving focus to drive results.

Responsibilities

• Serve as the primary liaison for clients, managing day-to-day communication with internal departments, airline partners, and global offices.
• Support shipment planning by arranging air bookings, confirming space with carriers, and advising on suitable flight options based on urgency and cargo requirements.
• Oversee end-to-end coordination of air import, export, and cross-trade shipments to ensure seamless execution.
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email.
• Provide booking confirmation to customer or Sales once received Planner.
• Review and validate shipping documents (e.g. AWB / BLs) to ensure compliance with regulatory and airline requirements.
• Monitor shipment status of uplift, arrival and any irregularity.
• AR process and ensure receipt payment from customers within granted period.
• Source prices or solutions for businesses do not transit via MY if any enquiry from Sales through WCA network.

Skills

Customer service

Communication

Negotiation

Time management

Problem solving

Education

Diploma

Tools

Microsoft Office

Logistics software

Job description

Serve as the primary liaison for clients, managing day-to-day communication and ensuring alignment with internal departments, airline partners, and global offices

Support shipment planning by arranging air bookings, confirming space with carriers, and advising on suitable flight options based on urgency and cargo requirements

Oversee end-to-end coordination of air import, export, and third-country (cross-trade) shipments to ensure seamless execution

Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email

Provide booking confirmation to customer or Sales once received Planner

Review and validate shipping documents (e.g. AWB / BLs) to ensure compliance with regulatory and airline requirements

Monitor shipment status of uplift, arrival and any irregularity

AR process and ensure receipt payment from customers within granted period

Others - Source prices or solutions for businesses do not transit via MY if any enquiry from Sales through WCA network

Job Requirement:

Minimum Diploma with 1–3 years of experience in customer service or logistics-related roles

Prior experience in the airfreight or freight forwarding industry is an advantage

Working knowledge of local and international freight services, as well as customs regulations and procedures

Strong negotiation skills and experience in finding new customer.

Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value

Ability to work independently and collaboratively in a fast-paced environment

Proficiency in Microsoft Office suite and experience with logistics management software is a plus

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• How many years' experience do you have as an Air Operation Clerk?

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What can I earn as a Customer Service Executive