Remote Mandarin CS Onboarding Lead — Client Success

Freelancing; Malaysia; On-site; MYR 42,408 - 44,640; Full time

Benefits offered by this job

Competitive Salary

Flexible work hours and holiday policy

International exposure

Job summary

A software company is seeking a Customer Success Manager who will work on the onboarding of clients to their CRM platform. The ideal candidate will have 2-5 years' experience in software implementation and training, along with strong analytical and communication skills. The role requires proficiency in Mandarin and English, emphasizing client engagement and support. This position offers a competitive salary (MYR 3,800 – 4,000) and flexible work hours in a 100% remote work environment.

Qualifications

• 2-5 years of hands on experience in software implementation, training and support in IT field.

Responsibilities

• Develop a deep understanding of each client's business objectives and serve as the primary point of contact.
• Collaborate with clients to define implementation timelines, milestones, and deliverables.
• Guide clients through product setup and configuration, addressing specific use cases.
• Conduct virtual training sessions on product features and provide ongoing support.
• Troubleshoot and resolve issues during the onboarding process.
• Monitor client progress and identify opportunities to enhance experience.
• Provide documentation and resources to help clients use the product proficiently.
• Gather feedback from clients to improve onboarding and product usability.

Skills

Strong analytical skills

Exceptional written and verbal communication skills

Ability to multitask and work on a diverse range of requirements

Strong teamwork and interpersonal skills

Ability to read and interpret technical specifications

Ability to comprehend audience background and expectations

Ability to correctly prioritize work and meet deadlines

Self – motivated, flexible, and comfortable with a fast – paced startup environment

Education

Master's or Bachelor's Degree

Job description

A software company is seeking a Customer Success Manager who will work on the onboarding of clients to their CRM platform. The ideal candidate will have 2-5 years' experience in software implementation and training, along with strong analytical and communication skills. The role requires proficiency in Mandarin and English, emphasizing client engagement and support. This position offers a competitive salary (MYR 3,800 – 4,000) and flexible work hours in a 100% remote work environment.