Mandarin-English Customer Success Specialist
Concentrix SREV Malaysia SDN. BHD.
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Job summary
Concentrix SREV Malaysia SDN. BHD. seeks a Specialist, Customer Success (Mandarin Speaker) in Kuala Lumpur to support an existing customer base and foster strong relationships throughout the customer lifecycle.
You will manage high volumes of inquiries by phone and email, verify contact information, monitor product satisfaction, capture feedback, and coordinate with teams to resolve blockers and improve the customer experience. Fluency in English and Mandarin is required.
Job description
Concentrix SREV Malaysia SDN. BHD. seeks a Specialist, Customer Success (Mandarin Speaker) in Kuala Lumpur to support an existing customer base and foster strong relationships throughout the customer lifecycle.
You will manage high volumes of inquiries by phone and email, verify contact information, monitor product satisfaction, capture feedback, and coordinate with teams to resolve blockers and improve the customer experience. Fluency in English and Mandarin is required.
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