Bilingual Client Operations Specialist - Mandarin/English

Tarro; Kuala Lumpur; On-site; MYR 78,120; Full time

Job summary

A technology firm is seeking an organized Client Operation Specialist who is bilingual in Mandarin and English. This role involves effectively addressing client concerns and establishing trusted relationships with clients. The successful candidate will engage with clients through various channels and coordinate with English-speaking colleagues for effective issue resolution. A competitive total salary package of up to RM7000 per month is offered, which includes base salary and incentives.

Qualifications

• Ability to effectively address client concerns through various channels.
• Quick learner capable of mastering product details and communication techniques.
• Strong work ethic and a can-do attitude.

Responsibilities

• Address clients' concerns effectively through various communication channels.
• Establish a trusted relationship with clients.
• Coordinate with English-speaking colleagues to resolve issues.

Skills

Professional fluency in English

Professional fluency in Mandarin

Verbal and written communication skills

Problem-solving skills

Job description

A technology firm is seeking an organized Client Operation Specialist who is bilingual in Mandarin and English. This role involves effectively addressing client concerns and establishing trusted relationships with clients. The successful candidate will engage with clients through various channels and coordinate with English-speaking colleagues for effective issue resolution. A competitive total salary package of up to RM7000 per month is offered, which includes base salary and incentives.