Customer Success Manager-Onboarding Specialist-Mandarin Speaking-Full time

Freelancing; Malaysia; Remote; MYR 42,408 - 44,640; Full time

Benefits offered by this job

Competitive Salary

Flexible work hours and holiday policy

International exposure

Job summary

A software company is seeking a Customer Success Manager who will work on the onboarding of clients to their CRM platform. The ideal candidate will have 2-5 years' experience in software implementation and training, along with strong analytical and communication skills. The role requires proficiency in Mandarin and English, emphasizing client engagement and support. This position offers a competitive salary (MYR 3,800 – 4,000) and flexible work hours in a 100% remote work environment.

Qualifications

• 2-5 years of hands on experience in software implementation, training and support in IT field.

Responsibilities

• Develop a deep understanding of each client's business objectives and serve as the primary point of contact.
• Collaborate with clients to define implementation timelines, milestones, and deliverables.
• Guide clients through product setup and configuration, addressing specific use cases.
• Conduct virtual training sessions on product features and provide ongoing support.
• Troubleshoot and resolve issues during the onboarding process.
• Monitor client progress and identify opportunities to enhance experience.
• Provide documentation and resources to help clients use the product proficiently.
• Gather feedback from clients to improve onboarding and product usability.

Skills

Strong analytical skills

Exceptional written and verbal communication skills

Ability to multitask and work on a diverse range of requirements

Strong teamwork and interpersonal skills

Ability to read and interpret technical specifications

Ability to comprehend audience background and expectations

Ability to correctly prioritize work and meet deadlines

Self – motivated, flexible, and comfortable with a fast – paced startup environment

Education

Master's or Bachelor's Degree

Job description

Customer Success Manager – Onboarding Specialist – Mandarin Speaking – Full time

ABOUT US: Pepper Cloud is a Singapore based SAAS Company, which offers CRM solutions for small and middle scale companies across multiple industries. Our CRM solution helps in areas such as sales management, marketing automation, and business analytics. We give our clients the tools to manage their sales pipeline, track opportunities, capture interactions with prospects and forecast sales. Our CRM provides a comprehensive dashboard for quick and deep insights into the health of your business. We serve many companies in Singapore, Malaysia, Philippines, Thailand and Indonesia. ( https://peppercloud.com/ )

WHAT WE VALUE:

We’re building a technology first, employee centric, company that recruits the best talent who can solve interesting problems.

POSITION SUMMARY:

We are looking for a passionate Customer Success Manager who can interact directly with the client and help them onboard onto our CRM platform. This position offers an exciting fast paced career that encompasses project management skills, business skills and interpersonal communication skills . The person will hold the key responsibility of interacting with the external team (client side) and internal team (tech development team).

KEY JOB RESPONSIBILITIES:

1. Client Engagement: Develop a deep understanding of each client’s business objectives and requirements and serve as the primary point of contact during the onboarding process.
2. Onboarding Planning: Collaborate with clients and define implementation timelines, milestones, and deliverables.
3. Product Configuration: Guide clients through product setup and configuration, ensuring alignment with their desired outcomes. Provide expertise in configuring the product to meet specific use cases.
4. Training and Support: Conduct virtual training sessions to educate clients on product features, functionality, and best practices. Address client inquiries and provide responsive support throughout the onboarding journey.
5. Issue Resolution: Troubleshoot and resolve any issues or roadblocks that arise during the onboarding process. Collaborate with internal teams and technical resources to ensure timely resolution.
6. Client Success: Monitor client progress and engagement during the onboarding phase. Proactively identify opportunities to enhance the client’s experience and drive value.
7. Knowledge Transfer: Ensure clients have the tools and resources needed to become proficient users of the product. Provide documentation, user guides, and self-help resources as needed.
8. Feedback Collection: Gather feedback from clients to identify areas for improvement in the onboarding process and product usability. Advocate for clients’ needs and provide insights to internal teams.

QUALIFICATIONS:

• 2-5 years of hands on experience in software implementation, training and support in IT field.
• Master's or Bachelor's Degree.

Role: Customer Success Executive
Language Requirement: Mandarin, English (Mandatory)
Work Mode: 100% Remote
Salary: MYR 3,800 – 4,000
Joining: Immediate joiners preferred

SKILLS:

• Strong analytical skills; attentive listener; ability to solve complex problems.
• Exceptional written and verbal communication skills.
• Ability to multitask and work on a diverse range of requirements.
• Strong teamwork and interpersonal skills.
• Ability to read and interpret technical specifications.
• Ability to comprehend audience background and expectations.
• Ability to correctly prioritize work and meet deadlines.
• Self – motivated, flexible, and comfortable with a fast – paced startup environment.

BENEFITS:

• Competitive Salary
• Flexible work hours and holiday policy
• International exposure