Remote Japanese Travel Support Agent

Cross Border Talents; Penang; Remote; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Fully remote work

Competitive compensation

Performance-based bonus

Employee benefits

Training and development

Job summary

Cross Border Talents seeks a Japanese-speaking Customer Service Agent to join its international team in Malaysia. The role covers providing high-quality support across phone, email, and messaging channels for travel-related queries and bookings.

The ideal candidate is a native Japanese speaker with strong English, excellent communication, and at least 1 year in a customer-facing role. This is a fully remote, full-time position with rotating 24/7 shifts and ongoing training.

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English, both written and spoken.
• Minimum of 1 year of experience in a customer-facing or partner-facing role.
• Experience in travel, hospitality, or contact centres is advantageous.
• Willingness to work rotating 24/7 shifts, including weekends and public holidays.

Responsibilities

• Deliver outstanding customer service via phone, email and messaging channels.
• Handle travel-related enquiries including hotel reservations, flights, activities and other products.
• Manage a high volume of customer and partner enquiries with professionalism and accuracy.
• Take ownership of customer issues including bookings, pricing discrepancies and invoice enquiries.
• Investigate concerns and provide timely and effective resolutions.
• Identify opportunities to improve service through self-service and process improvements.
• Collaborate with internal teams to ensure efficient issue resolution and satisfaction.
• Share feedback and support coaching and performance improvement initiatives.

Skills

Native-level Japanese

English proficiency

Customer service

Communication skills

Problem solving

Job description

Cross Border Talents seeks a Japanese-speaking Customer Service Agent to join its international team in Malaysia. The role covers providing high-quality support across phone, email, and messaging channels for travel-related queries and bookings.

The ideal candidate is a native Japanese speaker with strong English, excellent communication, and at least 1 year in a customer-facing role. This is a fully remote, full-time position with rotating 24/7 shifts and ongoing training.