Remote Japanese-Speaking Travel Support Agent

Cross Border Talents; Johor Bahru; Remote; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Fully remote working arrangement (Work

From Home) in Malaysia

Competitive compensation package

Performance-based bonus opportunities

Employee benefits

Relocation support

Initial comprehensive training andongo

Job summary

Cross Border Talents in Malaysia is seeking a Japanese-speaking Customer Service Agent to join our international team. This full-time remote role focuses on delivering high-quality support across phone, email, and messaging for travel-related inquiries.

You will handle hotel and flight bookings, assist partners, and ensure a smooth customer experience. Native-level Japanese and good English are required, plus at least one year of customer-facing experience; rotating 24/7 shifts are expected.

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English, both written and spoken.
• Minimum of 1 year of experience in a customer-facing or partner-facing role.
• Experience in customer service, travel, hospitality, or call centres is a plus.
• Strong customer service orientation with empathy, patience and professionalism.
• Excellent verbal and written communication skills.
• Ability to handle multiple enquiries accurately in a fast-paced setting.
• Willingness to work rotating 24/7 shifts including weekends and public holidays.

Responsibilities

• Deliver outstanding customer service via phone, email and messaging channels.
• Assist customers with hotel, flight, activities and travel product bookings.
• Handle a high volume of enquiries while maintaining professionalism and accuracy.
• Take ownership of issues, investigate, and provide timely resolutions.
• Identify opportunities to improve service through self-service and process improvements.
• Communicate with Team Leaders and collaborate with internal departments to ensure satisfaction.

Skills

Native Japanese

English proficiency

Customer service experience

Communication skills

Problem solving

Attention to detail

Team collaboration

Flexible shifts

Job description

Cross Border Talents in Malaysia is seeking a Japanese-speaking Customer Service Agent to join our international team. This full-time remote role focuses on delivering high-quality support across phone, email, and messaging for travel-related inquiries.

You will handle hotel and flight bookings, assist partners, and ensure a smooth customer experience. Native-level Japanese and good English are required, plus at least one year of customer-facing experience; rotating 24/7 shifts are expected.