Remote Japanese-Speaking Travel Support Agent

Personalbuero U Herrmann; Kuala Lumpur; Remote; MYR 36,000 - 54,000; Full time

Job summary

Personalbuero U Herrmann is seeking a Customer Service Agent (Japanese) for a remote, full-time position based in Malaysia. The role supports customers across hotels, flights and travel activities via phone, email and messaging channels, ensuring high satisfaction levels.

The ideal candidate communicates fluently in English and Japanese, has at least 1 year of related experience, and is comfortable handling dynamic customer needs in a fast-paced environment.

Qualifications

• Excellent spoken and written English and Japanese.
• Minimum 1 year of customer-facing or partner-facing experience.
• Strong customer service skills including empathy and patience.
• Excellent verbal and written communication.
• Professional telephone etiquette.
• High attention to detail and accuracy.
• Willingness to work rotating 24/7 shifts as required.

Responsibilities

• Deliver excellent customer service through phone, email and messaging channels.
• Support customers with enquiries related to hotels, flights, activities and other travel products.
• Handle a high volume of customer and partner enquiries professionally.
• Own customer issues including pricing and invoice enquiries.
• Propose self-service improvements and process enhancements.
• Provide feedback to improve operational efficiency.
• Maintain communication with Team Leaders and Managers regarding performance and coaching.
• Perform office-based administrative duties when needed.
• Collaborate with the wider team to enhance overall customer experience.

Skills

English & Japanese

Customer service

Phone etiquette

Communication skills

Attention to detail

Fast-paced environment

Job description

Personalbuero U Herrmann is seeking a Customer Service Agent (Japanese) for a remote, full-time position based in Malaysia. The role supports customers across hotels, flights and travel activities via phone, email and messaging channels, ensuring high satisfaction levels.

The ideal candidate communicates fluently in English and Japanese, has at least 1 year of related experience, and is comfortable handling dynamic customer needs in a fast-paced environment.