Remote Japanese-Speaking Customer Service Agent

AutoZone, Inc.; Malaysia; Remote; MXN 428,000 - 512,000; Full time

Job summary

RMG Talent is hiring a Japanese-speaking Customer Service Agent for a remote role based in Malaysia. This full-time, permanent position supports travel, hospitality and related service channels, with start in December 2026.

You will handle inbound contacts in Japanese and English, resolve queries, follow CRM workflows, and participate in rotational shifts including weekends. Visa eligibility for overseas applicants is required in some cases.

Qualifications

• Native Japanese speaker with excellent English.
• Minimum 1 year of customer-facing experience.
• Willing to work rotational shifts, including weekends.
• Able to work from home anywhere in Malaysia, or overseas with visa eligibility for Malaysia.

Responsibilities

• Handle inbound customer contacts (voice and/or digital channels) in Japanese and English.
• Resolve booking, travel, hospitality or service queries accurately and empathetically.
• Follow documented processes, quality standards and CRM workflows.
• Work rotational shifts, including weekends.
• Escalate complex cases appropriately and contribute to a positive customer experience.

Skills

Native Japanese speaker

Excellent English

Customer-facing experience

Education

Bachelor's degree

Job description

RMG Talent is hiring a Japanese-speaking Customer Service Agent for a remote role based in Malaysia. This full-time, permanent position supports travel, hospitality and related service channels, with start in December 2026.

You will handle inbound contacts in Japanese and English, resolve queries, follow CRM workflows, and participate in rotational shifts including weekends. Visa eligibility for overseas applicants is required in some cases.