Remote Japanese-Speaking Travel Support Agent (Malaysia)

Cross Border Talents; Ipoh; Remote; MYR 40,000 - 65,000; Full time

Benefits offered by this job

Fully remote in Malaysia

Competitive compensation package

Performance-based bonus opportunities

Employee benefits

Relocation support

Initial training and ongoing coaching

Access to online learning courses

Career growth opportunities

Multicultural team environment

Supportive working environment

Exposure to the global travel industry

Job summary

Cross Border Talents seeks a Japanese-speaking Customer Service Agent to join their international team in Malaysia. You will support customers across phone, email and messaging platforms, handling travel-related enquiries such as hotel reservations and flights.

The role requires native Japanese and English proficiency, at least 1 year in customer-facing roles, and a willingness to work 24/7 rotating shifts.

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English, both written and spoken.
• Minimum of 1 year of experience in a customer-facing or partner-facing role.

Responsibilities

• Deliver outstanding customer service by assisting customers and business partners through phone, email and messaging channels.
• Handle a wide range of travel-related enquiries concerning hotel reservations, flights, activities, bookings and other travel products.
• Manage a high volume of customer and partner enquiries while maintaining professionalism, accuracy and service quality.
• Take ownership of customer issues and concerns, including booking-related matters, operational queries, pricing discrepancies and invoice enquiries.
• Investigate customer concerns, identify appropriate solutions and ensure timely and effective resolution.
• Provide accurate information and guidance while ensuring a consistent and positive customer experience.
• Identify opportunities to improve customer service through self-service solutions, process enhancements and operational improvements.
• Share customer feedback and contribute to initiatives aimed at improving service delivery and operational efficiency.
• Maintain regular communication with Team Leaders and Managers regarding performance, feedback, operational updates and coaching requirements.
• Work collaboratively with internal departments and the wider team to ensure efficient issue resolution and customer satisfaction.
• Perform administrative and operational duties whenever required.

Skills

Japanese native

English proficiency

Customer-facing experience

Job description

Cross Border Talents seeks a Japanese-speaking Customer Service Agent to join their international team in Malaysia. You will support customers across phone, email and messaging platforms, handling travel-related enquiries such as hotel reservations and flights.

The role requires native Japanese and English proficiency, at least 1 year in customer-facing roles, and a willingness to work 24/7 rotating shifts.