Remote Japanese-Speaking Travel Support Agent

Cross Border Talents; Kuala Selangor; À distance; MYR 36 000 - 51 000; Plein temps

Avantages offerts par ce poste

Fully remote in Malaysia

Performance-based bonus opportunities

Employee benefits

Career growth and training

Résumé du poste

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to join our client’s international team in Malaysia. You will support customers and partners across channels, handling travel-related inquiries and ensuring a high-quality experience.

The role requires native Japanese, good English, and at least 1 year in a customer-facing role. This is a fully remote position based in Malaysia with rotating 24/7 shifts.

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English, both written and spoken.
• Minimum of 1 year of experience in a customer-facing or partner-facing role.
• Experience in customer service, travel, hospitality, contact centres or similar environments is an advantage.
• Strong customer service orientation with listening, empathy, patience and professionalism.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and confidence handling customer interactions.
• Strong problem-solving skills and ownership of enquiries.
• Excellent attention to detail and ability to handle multiple enquiries.
• Ability to work in a fast-paced, performance-driven environment.
• Willingness to work rotating 24/7 shifts, including weekends and public holidays.
• High integrity, professionalism and discretion with confidential information.
• Ability to work independently and collaboratively within an international team.
• Must be based in Malaysia and able to work remotely from Malaysia.

Responsabilités

• Deliver outstanding customer service via phone, email, and messaging channels.
• Handle travel-related enquiries including hotel reservations, flights, activities, and other products.
• Manage a high volume of enquiries with professionalism and accuracy.
• Take ownership of customer issues including bookings, pricing, and invoices.
• Investigate concerns and provide timely, effective solutions.
• Provide accurate information and guidance for a consistent customer experience.
• Identify opportunities to improve service through self-service and process enhancements.
• Share customer feedback and contribute to service delivery improvements.
• Maintain regular communication with Team Leaders and Managers.
• Collaborate with internal teams to resolve issues and ensure satisfaction.
• Perform administrative and operational duties as required.

Connaissances

Japanese language (native)

English proficiency

Customer service experience

Communication skills

Attention to detail

Description du poste

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to join our client’s international team in Malaysia. You will support customers and partners across channels, handling travel-related inquiries and ensuring a high-quality experience.

The role requires native Japanese, good English, and at least 1 year in a customer-facing role. This is a fully remote position based in Malaysia with rotating 24/7 shifts.