Remote Japanese-Speaking Travel Support Agent

Cross Border Talents; Kuala Lumpur; Remote; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote working arrangement (Work

From Home

Job summary

Cross Border Talents is seeking a native Japanese-speaking Customer Service Agent to join our client’s international team in Malaysia. This role delivers high-quality support across phone, email and messaging, handling travel-related enquiries such as hotel bookings, flights and activities.

You will work remotely from Malaysia with rotating 24/7 shifts, weekends and public holidays. The ideal candidate has at least one year in a customer-facing role, strong communication skills, and a proactive

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English (written and spoken).
• Minimum of 1 year of experience in a customer-facing or partner-facing role.

Responsibilities

• Deliver outstanding customer service through phone, email and messaging channels.
• Handle travel-related enquiries including hotel reservations, flights and activities.
• Manage high volume of enquiries with professionalism and accuracy.
• Take ownership of customer issues and provide timely resolutions.

Skills

Japanese language

English language

Customer-facing experience

Job description

Cross Border Talents is seeking a native Japanese-speaking Customer Service Agent to join our client’s international team in Malaysia. This role delivers high-quality support across phone, email and messaging, handling travel-related enquiries such as hotel bookings, flights and activities.

You will work remotely from Malaysia with rotating 24/7 shifts, weekends and public holidays. The ideal candidate has at least one year in a customer-facing role, strong communication skills, and a proactive