Remote Japanese-Speaking Travel Support Agent

Cross Border Talents; Kuala Selangor; Remote; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Fully remote in Malaysia

Performance-based bonus

Global team exposure

Training and coaching

Job summary

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to support customers and partners from Malaysia. The role involves handling hotel and travel bookings via phone, email, and messaging, delivering high-quality service, and resolving inquiries with professionalism.

You will join an international team, requiring native Japanese and good English, with rotating shifts and opportunities for career development in a global setting.

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English, both written and spoken.
• Minimum of 1 year of experience in a customer-facing or partner-facing role.
• Experience in travel, hospitality, contact centres or similar environment is a plus.
• Willingness to work rotating 24/7 shifts, including weekends and public holidays.

Responsibilities

• Deliver outstanding customer service across phone, email and messaging channels.
• Handle a wide range of travel-related enquiries (hotels, flights, activities, bookings).
• Manage high volume inquiries with professionalism and accuracy.
• Take ownership of customer issues, including booking and invoice queries.
• Investigate concerns and provide timely, effective resolutions.
• Share feedback and suggest process improvements to boost service delivery.

Skills

Japanese proficiency

English proficiency

Customer-facing

Communication skills

Problem solving

Attention to detail

Fast-paced

Team collaboration

Adaptability

Job description

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to support customers and partners from Malaysia. The role involves handling hotel and travel bookings via phone, email, and messaging, delivering high-quality service, and resolving inquiries with professionalism.

You will join an international team, requiring native Japanese and good English, with rotating shifts and opportunities for career development in a global setting.