Remote Japanese Customer Service Agent (Travel)

People Hive HR Consultancies LLC; Penang; Remote; MYR 76,000 - 91,000; Full time

Benefits offered by this job

Bonus RM1,650 gross per month

Relocation RM1,500 one-time

Flight reimbursement RM2,500

Accommodation reimbursement RM2,000 (≤

Total first-month reimbursement RM6,0

Job summary

People Hive HR Consultancies LLC is seeking a Customer Service Agent (Japanese) to join remotely from Malaysia. You will support customers across travel products, handling inquiries by phone, email, and messaging, while resolving issues and maintaining high service standards.

The role requires native Japanese, good English, 1+ year in a customer-facing role, and willingness to work rotating 24/7 shifts including weekends and holidays; independent, fast-paced work style is essential.

Qualifications

• Native Japanese and good command of English.
• Minimum 1 year of experience in a customer-facing or partner-facing role.
• Willingness to work rotating 24/7 shifts, including weekends and public holidays.
• Strong customer service and communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle inquiries via phone, email and messaging.
• Resolve operational and billing issues for customers.
• Maintain high customer service standards across travel-related products.

Skills

Native Japanese

English proficiency

Job description

People Hive HR Consultancies LLC is seeking a Customer Service Agent (Japanese) to join remotely from Malaysia. You will support customers across travel products, handling inquiries by phone, email, and messaging, while resolving issues and maintaining high service standards.

The role requires native Japanese, good English, 1+ year in a customer-facing role, and willingness to work rotating 24/7 shifts including weekends and holidays; independent, fast-paced work style is essential.