Remote Japanese-Speaking Travel Support Agent

Cross Border Talents; Penang; Remote; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Fully remote in Malaysia

Performance-based bonus

Comprehensive training and coaching

Career growth opportunities

Relocation support

Job summary

Cross Border Talents is seeking a native-level Japanese-speaking Customer Service Agent to join our international team in Malaysia. This fully remote role involves delivering high-quality support across phone, email and messaging channels, assisting customers with travel-related inquiries, and ensuring a smooth, positive experience.

The ideal candidate is a native Japanese speaker with strong English, excellent communication skills, and at least 1 year of customer-facing experience.

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English (written and spoken).
• Minimum 1 year in a customer-facing or partner-facing role.
• Previous experience in travel, hospitality, contact centres or a similar environment is a plus.

Responsibilities

• Provide outstanding customer service via phone, email and messaging channels.
• Handle travel-related inquiries: hotel reservations, flights, activities and other travel products.
• Resolve customer issues, maintain professionalism and ensure a positive experience.
• Collaborate with Team Leaders, Managers and internal departments to resolve issues.
• Identify improvements for self-service solutions, process enhancements and operational efficiency.
• Share customer feedback and support coaching and training initiatives.
• Carry out administrative and operational duties as required.

Skills

Native Japanese

English proficiency

Customer service experience

Job description

Cross Border Talents is seeking a native-level Japanese-speaking Customer Service Agent to join our international team in Malaysia. This fully remote role involves delivering high-quality support across phone, email and messaging channels, assisting customers with travel-related inquiries, and ensuring a smooth, positive experience.

The ideal candidate is a native Japanese speaker with strong English, excellent communication skills, and at least 1 year of customer-facing experience.