Remote Japanese Trainer for Travel CX & Onboarding

People Hive HR Consultancies LLC; Penang; Remote; MYR 91,000 - 109,000; Full time

Benefits offered by this job

Relocation allowance

Flight reimbursement

Temporary accommodation reimbursement

Total first-month reimbursement

Job summary

People Hive HR Consultancies LLC is seeking a mid-senior Trainer (Japanese) to join a remote team based in Malaysia. You will onboard and develop Customer Service Representatives handling travel-related products such as hotels, flights and activities, delivering engaging training sessions and creating learning materials.

You will assess trainee performance, provide coaching, and collaborate with Team Leaders and Quality Analysts to maintain service standards while supporting rotating shifts,

Qualifications

• Native Japanese and good command of English.
• Previous experience as a Trainer or Training Specialist.
• Experience delivering training in customer service or contact center operations.
• Strong presentation and communication skills.
• Ability to assess trainees' performance and provide constructive feedback.
• Understanding of customer service procedures and quality standards.
• Availability for rotating shifts, including weekends and public holidays.

Responsibilities

• Onboard and develop Customer Service Representatives supporting travel-related products (hotels, flights, activities).
• Deliver training sessions and create learning materials.
• Assess trainee performance and provide coaching to improve outcomes.
• Collaborate with Team Leaders and Quality Analysts to maintain service standards.

Skills

Native Japanese

English proficiency

Job description

People Hive HR Consultancies LLC is seeking a mid-senior Trainer (Japanese) to join a remote team based in Malaysia. You will onboard and develop Customer Service Representatives handling travel-related products such as hotels, flights and activities, delivering engaging training sessions and creating learning materials.

You will assess trainee performance, provide coaching, and collaborate with Team Leaders and Quality Analysts to maintain service standards while supporting rotating shifts,