Team Leader – Remote – Malaysia

People Hive HR Consultancies LLC; Penang; Remote; MYR 91,000 - 109,000; Full time

Benefits offered by this job

Bonus RM1,650 gross per month

Relocation allowance RM1,500

Flight reimbursement up to RM2,500

Accommodation reimbursement up to RM2,

Job summary

People Hive HR Consultancies LLC is seeking a Japanese-speaking Team Leader to manage a remote team based in Malaysia. The role involves leading a team of customer service representatives handling hotels, flights and activities, with focus on performance, coaching, QA, escalations and efficiency.

Requirements include native Japanese, English proficiency, prior Team Leader experience in a contact center, KPI understanding, and willingness to work rotating shifts including weekends and public

Qualifications

• Native Japanese and good command of English.
• Previous Team Leader or equivalent experience in customer service.
• Experience managing and coaching customer service representatives.
• Understanding of customer service KPIs and performance monitoring.
• Experience handling escalations.
• Availability for rotating shifts, including weekends and public holidays.

Responsibilities

• Oversee a team of Customer Service Representatives supporting travel-related products.
• Focus on team performance, coaching, quality assurance, escalation management and operational efficiency.
• Provide guidance and support to team members to meet targets and quality standards.

Skills

Native Japanese

English proficiency

Team leadership

Coaching

KPI monitoring

Escalation handling

Shift flexibility

Job description

People Hive is supporting a client in the search for a Team Leader (Japanese) to join their team remotely, based in Malaysia.

The Japanese-speaking Team Leader oversees a team of Customer Service Representatives supporting customers across travel-related products, including hotels, flights and activities. The role focuses on team performance, coaching, quality assurance, escalation management and operational efficiency.

Critical Requirements

• Native Japanese and good command of English


• Previous Team Leader, Supervisor or equivalent experience in customer service/contact center operations


• Experience managing and coaching customer service representatives


• Understanding of customer service KPIs and performance monitoring


• Experience handling escalations and supporting team members


• Availability for rotating shifts, including weekends and public holidays

What's on Offer

• Bonus of RM1,650 gross per month


• Initial one-time relocation allowance of RM1,500


• One-way flight reimbursement of up to RM2,500


• Temporary accommodation reimbursement of up to RM2,000 for 10 days


• Total first-month reimbursement of up to RM6,000 (receipts required)

Priority: URGENT

Location: Remote – Malaysia

Working arrangement: Remote

Employment: Full-time

Languages: Japanese + English

Working hours: Rotating shifts, including weekends and public holidays

Seniority: Mid-Senior level

Industry: Travel / Customer Experience (BPO)

Salary: RM9,000 gross per month

Job Reference: PH-DSR-091126