Trainer – Remote – Malaysia

People Hive HR Consultancies LLC; Penang; Remote; MYR 91,000 - 109,000; Full time

Benefits offered by this job

Relocation allowance

Flight reimbursement

Temporary accommodation reimbursement

Total first-month reimbursement

Job summary

People Hive HR Consultancies LLC is seeking a mid-senior Trainer (Japanese) to join a remote team based in Malaysia. You will onboard and develop Customer Service Representatives handling travel-related products such as hotels, flights and activities, delivering engaging training sessions and creating learning materials.

You will assess trainee performance, provide coaching, and collaborate with Team Leaders and Quality Analysts to maintain service standards while supporting rotating shifts,

Qualifications

• Native Japanese and good command of English.
• Previous experience as a Trainer or Training Specialist.
• Experience delivering training in customer service or contact center operations.
• Strong presentation and communication skills.
• Ability to assess trainees' performance and provide constructive feedback.
• Understanding of customer service procedures and quality standards.
• Availability for rotating shifts, including weekends and public holidays.

Responsibilities

• Onboard and develop Customer Service Representatives supporting travel-related products (hotels, flights, activities).
• Deliver training sessions and create learning materials.
• Assess trainee performance and provide coaching to improve outcomes.
• Collaborate with Team Leaders and Quality Analysts to maintain service standards.

Skills

Native Japanese

English proficiency

Job description

People Hive is supporting a client in the search for a Trainer (Japanese) to join their team remotely, based in Malaysia.

The Japanese-speaking Trainer is responsible for onboarding and developing Customer Service Representatives supporting travel-related products, including hotels, flights and activities. The role involves delivering training sessions, developing learning materials, assessing trainee performance, providing coaching and collaborating with Team Leaders and Quality Analysts to maintain service standards.

Critical Requirements

• Native Japanese and good command of English
• Previous experience as a Trainer or Training Specialist
• Experience delivering training in customer service or contact center operations
• Strong presentation and communication skills
• Ability to assess trainees' performance and provide constructive feedback
• Understanding of customer service procedures and quality standards
• Availability for rotating shifts, including weekends and public holidays

What's on Offer

• Bonus of RM1,650 gross per month
• Initial one-time relocation allowance of RM1,500
• One-way flight reimbursement of up to RM2,500
• Temporary accommodation reimbursement of up to RM2,000 for 10 days
• Total first-month reimbursement of up to RM6,000 (receipts required)

Priority: URGENT

Location: Remote – Malaysia

Working arrangement: Remote

Employment: Full-time

Languages: Japanese + English

Working hours: Rotating shifts, including weekends and public holidays

Seniority: Mid-Senior level

Industry: Travel / Customer Experience (BPO)

Salary: RM9,000 gross per month

Job Reference: PH-DSR-091126