Japanese Customer Service Trainer — Malaysia (Work from Home)

RMG Talent; Kuala Lumpur; Remote; MYR 108,000 - 130,000; Full time

Benefits offered by this job

Relocation support RM1,500

Job summary

RMG Talent in Malaysia is recruiting a Japanese-speaking Customer Service Trainer for a fully remote role. The position focuses on designing and delivering onboarding and ongoing training for Japanese-speaking agents, with emphasis on content, assessments, and knowledge content.

You must have excellent Japanese and English, plus training experience in customer-facing or BPO settings. Work from home anywhere in Malaysia; relocation support available for overseas hires.

Qualifications

• Fluent Japanese and English required.
• Experience in training/facilitation in customer-facing/BPO environments.
• Willing to work remotely anywhere in Malaysia, or overseas if visa-eligible.

Responsibilities

• Design and deliver onboarding and ongoing training for Japanese-speaking customer service agents.
• Build and maintain training materials, assessments and knowledge content.
• Partner with quality and operations on performance gaps and new-process rollouts.

Skills

Japanese language

English language

Education

Degree requirement

Diploma requirement

Job description

Japanese Customer Service Trainer — Malaysia (Work from Home)

• Salary RM10,650 per month (includes RM1,650 allowance)
• Remote Job

About Us

RMG Talent is a global recruitment agency specializing in the Forex and iGaming industries. With a strong international network and deep industry expertise, we connect top-tier talent with leading companies across Europe, LATAM, Asia, and the Middle East. Whether you're hiring or job-seeking, we deliver fast, tailored, and discreet recruitment solutions that drive results.

Job Description

This is a remote position.

RMG Talent is recruiting a Japanese-speaking Trainer for a customer-experience operation. Work from home anywhere in Malaysia.

Location: Malaysia — work from home (anywhere in Malaysia)

Employment: Full-time, permanent

Start: first week of December 2026 (offers targeted by 20 November 2026)

Salary: RM10,650 per month (includes RM1,650 monthly allowance)

Responsibilities

• Design and deliver onboarding and ongoing training for Japanese-speaking customer service agents.
• Build and maintain training materials, assessments and knowledge content.
• Partner with quality and operations on performance gaps and new-process rollouts.

Requirements

• Excellent Japanese and excellent English.
• Training / facilitation experience in customer-facing or BPO environments.
• Able to work from home anywhere in Malaysia, or overseas if visa-eligible (degree + 3 years' relevant experience, or diploma + 5 years' relevant experience).
• Preferred: travel, hospitality, airline, booking-platform or BPO background.
• Monthly package of RM10,650 including RM1,650 monthly allowance.
• Work from home anywhere in Malaysia.
• Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.