Customer Service Agent – Remote – Malaysia

People Hive HR Consultancies LLC; Penang; Remote; MYR 76,000 - 91,000; Full time

Benefits offered by this job

Bonus RM1,650 gross per month

Relocation RM1,500 one-time

Flight reimbursement RM2,500

Accommodation reimbursement RM2,000 (≤

Total first-month reimbursement RM6,0

Job summary

People Hive HR Consultancies LLC is seeking a Customer Service Agent (Japanese) to join remotely from Malaysia. You will support customers across travel products, handling inquiries by phone, email, and messaging, while resolving issues and maintaining high service standards.

The role requires native Japanese, good English, 1+ year in a customer-facing role, and willingness to work rotating 24/7 shifts including weekends and holidays; independent, fast-paced work style is essential.

Qualifications

• Native Japanese and good command of English.
• Minimum 1 year of experience in a customer-facing or partner-facing role.
• Willingness to work rotating 24/7 shifts, including weekends and public holidays.
• Strong customer service and communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle inquiries via phone, email and messaging.
• Resolve operational and billing issues for customers.
• Maintain high customer service standards across travel-related products.

Skills

Native Japanese

English proficiency

Job description

People Hive is supporting a client in the search for a Customer Service Agent (Japanese) to join their team remotely, based in Malaysia.

The Japanese-speaking Customer Service Representative supports customers across travel-related products, including hotels, flights and activities. The role involves handling enquiries through phone, email and messaging, resolving operational and billing issues, and maintaining high customer service standards.

Critical Requirements

• Native Japanese and good command of English
• Minimum 1 year of experience in a customer-facing or partner-facing role
• Willingness to work rotating 24/7 shifts, including weekends and public holidays
• Strong customer service and communication skills
• Ability to work independently in a fast-paced environment

What's on Offer

• Bonus of RM1,650 gross per month
• Initial one-time relocation allowance of RM1,500
• One-way flight reimbursement of up to RM2,500
• Temporary accommodation reimbursement of up to RM2,000 for 10 days
• Total first-month reimbursement of up to RM6,000 (receipts required)

Priority

URGENT

Location

Remote – Malaysia

Working arrangement

Remote

Employment

Full-time

Languages

Japanese + English

Working hours

Rotating 24/7 shifts, including weekends and public holidays

Seniority

Entry to Mid-level

Industry

Travel / Customer Experience (BPO)

Salary

RM7,500 gross per month

Job Reference: PH-DSR-091126