Remote Japanese Customer Service Trainer

RMG Talent; Kuala Lumpur; Remote; MYR 108,000 - 130,000; Full time

Benefits offered by this job

Relocation support RM1,500

Job summary

RMG Talent in Malaysia is recruiting a Japanese-speaking Customer Service Trainer for a fully remote role. The position focuses on designing and delivering onboarding and ongoing training for Japanese-speaking agents, with emphasis on content, assessments, and knowledge content.

You must have excellent Japanese and English, plus training experience in customer-facing or BPO settings. Work from home anywhere in Malaysia; relocation support available for overseas hires.

Qualifications

• Fluent Japanese and English required.
• Experience in training/facilitation in customer-facing/BPO environments.
• Willing to work remotely anywhere in Malaysia, or overseas if visa-eligible.

Responsibilities

• Design and deliver onboarding and ongoing training for Japanese-speaking customer service agents.
• Build and maintain training materials, assessments and knowledge content.
• Partner with quality and operations on performance gaps and new-process rollouts.

Skills

Japanese language

English language

Education

Degree requirement

Diploma requirement

Job description

RMG Talent in Malaysia is recruiting a Japanese-speaking Customer Service Trainer for a fully remote role. The position focuses on designing and delivering onboarding and ongoing training for Japanese-speaking agents, with emphasis on content, assessments, and knowledge content.

You must have excellent Japanese and English, plus training experience in customer-facing or BPO settings. Work from home anywhere in Malaysia; relocation support available for overseas hires.