Trainer (Japanese)

David Kennedy Recruitment Limited; Kuala Lumpur; Remote; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Work-from-home arrangement in Malaysia

Competitive compensation package

Performance bonus opportunities

Employee benefits

Career and professional development

Access to thousands of free learning }

Initial training and ongoing coaching

Inclusive and supportive environment

Global team experience

Relocation support

Job summary

David Kennedy Recruitment is partnering with a global customer experience and technology services company seeking a Japanese-speaking Trainer to support its Japanese-speaking Customer Service team in Malaysia. The role is full-time and remote, focusing on onboarding and ongoing training for agents handling travel-related services such as hotels, flights, and activities.

Responsibilities include delivering onboarding programs, developing learning materials, evaluating trainee progress, and

Qualifications

• Native Japanese required
• Experience delivering training in customer service or contact centre environments a plus
• Strong presentation and communication abilities
• Ability to tailor training to different learning styles
• Experience with digital training platforms and tools

Responsibilities

• Deliver onboarding and training programmes for Japanese-speaking representatives
• Train agents on hotels, flights, activities, and travel-related services
• Explain workflows, systems, tools, and procedures
• Develop and update training materials and resources
• Evaluate trainee knowledge and readiness for live operations
• Conduct knowledge assessments and practical exercises
• Provide coaching and constructive feedback
• Collaborate with Team Leaders to address performance gaps
• Monitor training effectiveness and suggest improvements
• Support refresher training and continuous learning initiatives

Skills

Native Japanese

English proficiency

Trainer experience

Customer service training

Presentation skills

Adaptability

Tools

Learning Management System (LMS)

Presentation software

Job description

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Trainer to support its Japanese-speaking Customer Service team in Malaysia.

As a Trainer, you will be responsible for delivering training and supporting the development of Japanese-speaking Customer Service Representatives. You will help new and existing team members develop the knowledge, skills and confidence required to provide excellent customer support across travel-related products and services, including hotels, flights and activities.

Position: Trainer (Japanese)

Location: Malaysia

Model: Remote

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver onboarding and training programmes for new Japanese-speaking Customer Service Representatives

• Train employees on the products and services supported by the team, including hotels, flights, activities and other travel-related services

• Explain customer service workflows, systems, tools and procedures

• Develop, update and maintain training materials, presentations and learning resources

• Evaluate trainees' knowledge, performance and readiness to transition into live operations

• Conduct knowledge assessments, practical exercises and training evaluations

• Provide individual coaching and constructive feedback to support employee development

• Collaborate with Team Leaders and Quality Analysts to address recurring performance and knowledge gaps

• Monitor training effectiveness and recommend improvements to training programmes

• Support ongoing refresher training and continuous learning initiatives

REQUIREMENTS:

• Native Japanese and good command of English

• Previous experience as a Trainer, Training Specialist or in a similar learning and development role

• Experience delivering training within a customer service or contact centre environment

• Strong understanding of customer service principles and operational processes

• Excellent presentation and communication skills

• Ability to explain complex information clearly and adapt training methods to different learning styles

• Ability to assess learning progress and provide constructive feedback

• Comfortable working with digital platforms, training tools and presentation software

• Willingness to work shifts according to business requirements, including weekends and public holidays where applicable

BENEFITS:

• Work-from-home arrangement in Malaysia

• Competitive compensation package

• Performance bonus opportunities

• Employee benefits

• Career and professional development opportunities

• Access to thousands of free learning courses

• Initial training and ongoing coaching

• Inclusive and supportive working environment

• Opportunity to work within a global team

• Relocation support

• And many more!