Remote Japanese Quality Analyst – Travel CX

People Hive HR Consultancies LLC; Penang; Remote; MYR 81,000 - 97,000; Full time

Benefits offered by this job

Relocation allowance RM1,500

Flight reimbursement up to RM2,500

Temporary accommodation reimbursement,

Job summary

People Hive is seeking a Quality Analyst (Japanese) to join a remote team based in Malaysia. The role focuses on monitoring and evaluating customer interactions within a travel-related customer service setting, emphasizing quality assessments, feedback, and reporting.

The ideal candidate is native in Japanese with strong English, has QA experience in contact center operations, and can analyze data to identify gaps and drive service improvements.

Qualifications

• Native Japanese with good command of English.
• Experience as Quality Analyst or QA in customer service.
• Experience monitoring and evaluating customer interactions.
• Understanding of customer service quality standards and assessment processes.
• Ability to identify quality gaps and provide constructive feedback.
• Strong analytical skills and attention to detail.
• Willing to work rotating shifts, including weekends/public holidays.

Responsibilities

• Monitor and evaluate customer interactions within the CS team.
• Conduct quality assessments and identify performance gaps.
• Provide feedback and prepare reports.
• Collaborate with Team Leaders to improve service delivery.

Skills

Japanese language

English proficiency

Quality assurance in CS

Analytical skills

Attention to detail

Shifts availability

Job description

People Hive is seeking a Quality Analyst (Japanese) to join a remote team based in Malaysia. The role focuses on monitoring and evaluating customer interactions within a travel-related customer service setting, emphasizing quality assessments, feedback, and reporting.

The ideal candidate is native in Japanese with strong English, has QA experience in contact center operations, and can analyze data to identify gaps and drive service improvements.