Remote Travel Support Agent (English & Japanese)

Personalbüro U. Herrmann; Kuala Lumpur; Híbrido; MYR 47 000 - 73 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work-from-home arrangement in Malaysia

Competitive compensation package

Performance bonus opportunities

Employee benefits

Career development opportunities

Access to thousands of courses

Resumo da oferta

Personalbüro U. Herrmann is seeking a Customer Service Agent (Japanese) to provide support for hotels, flights and activities from a remote Malaysia-based role.

You will communicate with customers via phone, email, and messaging to resolve inquiries and ensure satisfaction. The role requires fluency in English and Japanese, at least 1 year of customer-facing experience, and the ability to work rotating 24/7 shifts, including weekends and public holidays.

Qualificações

• Fluent in English and Japanese, both written and spoken.
• 1+ year experience in customer-facing or partner-facing roles.
• Strong customer service mindset with empathy, patience and consistency.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and negative-free communication style.

Responsabilidades

• Provide customer support across travel products via phone, email and messaging.
• Handle inquiries related to hotels, flights, activities and other travel services.
• Manage high volume of customer and partner inquiries professionally.
• Own customer issues including operational and pricing enquiries and invoices.
• Suggest improvements, supporting self-service options and process efficiency.

Conhecimentos

English proficiency

Japanese proficiency

Customer service

Communication

Attention to detail

Descrição da oferta de emprego

Personalbüro U. Herrmann is seeking a Customer Service Agent (Japanese) to provide support for hotels, flights and activities from a remote Malaysia-based role.

You will communicate with customers via phone, email, and messaging to resolve inquiries and ensure satisfaction. The role requires fluency in English and Japanese, at least 1 year of customer-facing experience, and the ability to work rotating 24/7 shifts, including weekends and public holidays.