Remote Japanese-Speaking Customer Support Specialist

TopTalent Recruitment Agency; Kuala Lumpur; Remote; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Work-from-home arrangement in Malaysia

Competitive compensation package

Performance bonus opportunities

Employee benefits

Career development opportunities

Access to free learning courses

Initial training and ongoing coaching

Inclusive and supportive working env.

Global team experience

Relocation support

Job summary

Top Talent Recruitment is helping a global customer experience and technology services company to hire a Japanese-speaking Customer Service Representative in Malaysia. The position is remote (WFH) and full-time, requiring you to support customers via phone, email, and messaging for travel-related queries.

The role emphasizes delivering exceptional service, handling inquiries in Japanese and English, and collaborating with team leaders to improve processes while adapting to a fast-paced

Qualifications

• Must be native Japanese with good command of English.
• Minimum 1 year in a customer-facing or partner-facing role.
• Strong customer service skills: attentiveness, empathy, patience and consistency.
• Excellent verbal and written communication abilities.
• Professional telephone etiquette and high attention to detail.

Responsibilities

• Deliver excellent customer service through phone, email and messaging channels.
• Support customers with enquiries related to hotels, flights, activities and travel products.
• Handle a high volume of customer and partner enquiries professionally.
• Take ownership of customer issues, including pricing and invoice enquiries.
• Identify opportunities to improve service via self-service and process improvements.
• Provide feedback and contribute to initiatives that improve operational efficiency.
• Maintain open communication with Team Leaders and Managers regarding performance and coaching.
• Perform office-based administrative duties when required.
• Work with the wider team to enhance the overall customer experience.

Skills

Native Japanese

English communication

Job description

Top Talent Recruitment is helping a global customer experience and technology services company to hire a Japanese-speaking Customer Service Representative in Malaysia. The position is remote (WFH) and full-time, requiring you to support customers via phone, email, and messaging for travel-related queries.

The role emphasizes delivering exceptional service, handling inquiries in Japanese and English, and collaborating with team leaders to improve processes while adapting to a fast-paced