Remote Japanese-Speaking Travel Support Agent

Cross Border Talents; Johor Bahru; Remote; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote work in Malaysia

Relocation support

Initial comprehensive training

Career growth opportunities

Performance-based incentives

Job summary

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to join our international team based in Malaysia. You will support customers and business partners via phone, email, and messaging across travel-related inquiries, including hotels, flights and activities.

Prior customer-facing experience and native Japanese are required. The role offers fully remote work from Malaysia, with rotating 24/7 shifts, weekends and public holidays.

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English, both written and spoken.
• Minimum of 1 year of experience in a customer-facing or partner-facing role.
• Experience in customer service, travel, hospitality, contact centres or similar environment is a plus.

Responsibilities

• Deliver outstanding customer service across phone, email and messaging channels.
• Handle travel-related enquiries including hotel reservations, flights, activities, bookings and other products.
• Manage high volume enquiries with professionalism and quality.
• Take ownership of customer issues including bookings, pricing discrepancies and invoices.
• Investigate concerns and provide timely resolutions.
• Share feedback and contribute to service delivery improvements.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Japanese proficiency

English proficiency

Customer-facing experience

Communication skills

Telephone etiquette

Problem-solving

Attention to detail

Tools

CRM software

Job description

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to join our international team based in Malaysia. You will support customers and business partners via phone, email, and messaging across travel-related inquiries, including hotels, flights and activities.

Prior customer-facing experience and native Japanese are required. The role offers fully remote work from Malaysia, with rotating 24/7 shifts, weekends and public holidays.