Remote Japanese-Speaking Travel Support Agent

Private Advertiser; Kuala Lumpur; A distancia; MYR 28.000 - 45.000; Jornada completa

Descripción de la vacante

Private Advertiser is hiring a Native Japanese-speaking Customer Service Representative to work from home in Malaysia, handling bookings, enquiries, changes, and refunds for a leading online travel platform.

You will resolve issues with accuracy and care, communicate with customers and partners, and deliver high-quality service. The role requires Japanese fluency, English at least B1, and visa eligibility with start by late November 2026.

Formación

• Native Japanese required (no exceptions).
• English level: minimum B1.
• BPO or customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle enquiries professionally and efficiently.
• Immediate visa eligibility required.
• Available to join by end of November 2026.

Responsabilidades

• Provide customer support for a leading online travel reservation platform.
• Assist customers with booking enquiries, reservation changes, cancellations, and refund requests.
• Handle customer concerns professionally and provide timely, effective solutions.
• Communicate with customers and accommodation partners to resolve booking-related issues.
• Ensure a positive customer experience by delivering accurate information and high-quality service.

Conocimientos

Native Japanese

English (B1)

Customer service

Communication

Descripción del empleo

Private Advertiser is hiring a Native Japanese-speaking Customer Service Representative to work from home in Malaysia, handling bookings, enquiries, changes, and refunds for a leading online travel platform.

You will resolve issues with accuracy and care, communicate with customers and partners, and deliver high-quality service. The role requires Japanese fluency, English at least B1, and visa eligibility with start by late November 2026.