Japanese speaking Customer service agent

Private Advertiser; Kuala Lumpur; Remote; MYR 28,000 - 45,000; Full time

Job summary

Private Advertiser is hiring a Native Japanese-speaking Customer Service Representative to work from home in Malaysia, handling bookings, enquiries, changes, and refunds for a leading online travel platform.

You will resolve issues with accuracy and care, communicate with customers and partners, and deliver high-quality service. The role requires Japanese fluency, English at least B1, and visa eligibility with start by late November 2026.

Qualifications

• Native Japanese required (no exceptions).
• English level: minimum B1.
• BPO or customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle enquiries professionally and efficiently.
• Immediate visa eligibility required.
• Available to join by end of November 2026.

Responsibilities

• Provide customer support for a leading online travel reservation platform.
• Assist customers with booking enquiries, reservation changes, cancellations, and refund requests.
• Handle customer concerns professionally and provide timely, effective solutions.
• Communicate with customers and accommodation partners to resolve booking-related issues.
• Ensure a positive customer experience by delivering accurate information and high-quality service.

Skills

Native Japanese

English (B1)

Customer service

Communication

Job description

WE ARE HIRING – JAPANESE SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Working Location: Work From Home in Malaysia

Working Hours: 5 days per week (Mon–Sun), 9-hour shifts on a 24-hour rotational schedule

What You Will Do

Provide customer support for a leading online travel reservation platform.

Assist customers with booking enquiries, reservation changes, cancellations, and refund requests.

Handle customer concerns professionally and provide timely, effective solutions.

Communicate with customers and accommodation partners to resolve booking-related issues.

Ensure a positive customer experience by delivering accurate information and high-quality service.

What We Want

Native Japanese ONLY

A minimum B1 level of English.

Previous BPO or customer service experience is preferred.

Strong communication, problem-solving, and customer service skills.

Ability to handle customer enquiries professionally and efficiently.

Must be eligible for immediate visa application.

Available to join by the end of November 2026.