Customer Service Agent

AutoZone, Inc.; Malaysia; Remote; MXN 428,000 - 512,000; Full time

Job summary

RMG Talent is hiring a Japanese-speaking Customer Service Agent for a remote role based in Malaysia. This full-time, permanent position supports travel, hospitality and related service channels, with start in December 2026.

You will handle inbound contacts in Japanese and English, resolve queries, follow CRM workflows, and participate in rotational shifts including weekends. Visa eligibility for overseas applicants is required in some cases.

Qualifications

• Native Japanese speaker with excellent English.
• Minimum 1 year of customer-facing experience.
• Willing to work rotational shifts, including weekends.
• Able to work from home anywhere in Malaysia, or overseas with visa eligibility for Malaysia.

Responsibilities

• Handle inbound customer contacts (voice and/or digital channels) in Japanese and English.
• Resolve booking, travel, hospitality or service queries accurately and empathetically.
• Follow documented processes, quality standards and CRM workflows.
• Work rotational shifts, including weekends.
• Escalate complex cases appropriately and contribute to a positive customer experience.

Skills

Native Japanese speaker

Excellent English

Customer-facing experience

Education

Bachelor's degree

Job description

Japanese Customer Service Agent — Malaysia (Work from Home)

This is a remote position.

RMG Talent is recruiting Japanese-speaking Customer Service Agents for a customer‑experience operation supporting clients across travel, hospitality and related service channels. Work from home anywhere in Malaysia. Location: Malaysia — work from home (anywhere in Malaysia) Employment: Full-time, permanent Vacancies: up to 30 Start: first week of December 2026 (offers targeted by 20 November 2026) Salary: RM9,150 per month (includes RM1,650 monthly allowance)

• Handle inbound customer contacts (voice and/or digital channels as assigned) in Japanese and English.
• Resolve booking, travel, hospitality or service queries accurately and empathetically.
• Follow documented processes, quality standards and CRM workflows.
• Work rotational shifts, including weekends.
• Escalate complex cases appropriately and contribute to a positive customer experience.

Requirements

• Native Japanese speaker and excellent English.
• At least 1 year of customer‑facing experience.
• Comfortable with rotational shifts, including weekends.
• Able to work from home anywhere in Malaysia, or overseas with confirmed visa eligibility for Malaysia.

Preferred: background in travel, hospitality, airline, booking‑platform or BPO / contact‑centre environments.

Visa eligibility (overseas applicants): degree plus at least 3 years