Remote Japanese Customer Service Agent — Malaysia

Procter & Gamble; Malaysia; Remote; MXN 427,000 - 512,000; Full time

Job summary

RMG Talent is recruiting Japanese-speaking Customer Service Agents for a remote, full-time role based in Malaysia. Work from home anywhere in Malaysia with start in December 2026. Salary is RM9,150 per month including RM1,650 monthly allowance; up to 30 vacancies.

Responsibilities include handling inbound contacts in Japanese and English, resolving travel/hospitality queries, following CRM workflows, and working shifts including weekends. Excellent Japanese and English required.

Qualifications

• Excellent Japanese and excellent English.
• At least 1 year of customer-facing experience.
• Comfortable with working in shifts, including weekends.

Responsibilities

• Handle inbound customer contacts (voice and/or digital channels as assigned) in Japanese and English.
• Resolve booking, travel, hospitality or service queries accurately and empathetically.
• Follow documented processes, quality standards and CRM workflows.
• Work rotational shifts, including weekends.
• Escalate complex cases appropriately and contribute to a positive customer experience.

Skills

Japanese language proficiency

English language proficiency

Customer service experience

Tools

CRM software

Job description

RMG Talent is recruiting Japanese-speaking Customer Service Agents for a remote, full-time role based in Malaysia. Work from home anywhere in Malaysia with start in December 2026. Salary is RM9,150 per month including RM1,650 monthly allowance; up to 30 vacancies.

Responsibilities include handling inbound contacts in Japanese and English, resolving travel/hospitality queries, following CRM workflows, and working shifts including weekends. Excellent Japanese and English required.