CUSTOMER SERVICE

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 24,000; Full time

Benefits offered by this job

EPF

Socso

Maternity leave

Job summary

SummitNext Technologies Sdn Bhd is expanding and seeks a Customer Service Executive (Malay English) to provide support in the logistics sector. You will handle inquiries by calls and emails, resolve complaints, and document issues according to SOP.

The role is in-office, full-time with a 5-day week, starting base salary of RM 2,000 and KPI-based extra pay up to RM 250 per month. EPF, Socso, and maternity leave are provided.

Qualifications

• Proficient in English and Malay (written and spoken).
• 1–2 years of BPO experience preferred.
• Customer-oriented mindset with good interpersonal skills.
• Proficiency in office software and computer operation.

Responsibilities

• Respond to customer inquiries via calls, emails, and other tools.
• Resolve complaints to achieve high customer satisfaction.
• Record and submit complaints using internal SOP.

Skills

English communication

Malay communication

BPO experience

Customer service mindset

Team player

MS Office

Education

Diploma or higher

Tools

MS Office

Job description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• SPM, Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week
• Basic RM2000
• Performance KPI (up to RM250 per month)
• EPF, Socso
• Maternity leave