Bilingual Customer Support & AI Insights Specialist

Summitnext; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Benefits offered by this job

EPF, SOCSO

Birthday Leave

Annual Leave, Maternity Leave, Parental Leave

Opportunities for promotion

Professional development

Job summary

A leading BPO and Technology Solutions provider is looking for Customer Service Representatives in Kuala Lumpur. You will be responsible for supporting AI model training, analyzing user feedback, and preparing reports. The ideal candidate possesses a diploma or higher and excels in communication in both English and Malay. This full-time position offers numerous benefits including annual leave, professional development opportunities, and a commitment to customer excellence.

Qualifications

• Minimum 6 months of experience in call center customer service, AI, or chatbot training preferred.
• Candidates without relevant experience but eager to learn are welcome.

Responsibilities

• Support AI model training through annotation and customer interaction insights.
• Analyze logs and user feedback to improve customer satisfaction.
• Prepare detailed reports based on analysis findings.

Skills

Excellent communication skills in English and Malay

Customer-oriented mindset

Strong attention to detail

Interpersonal skills

Ability to work in a fast-paced environment

Education

Diploma and above in any field

Tools

Microsoft Office Suite

Job description

A leading BPO and Technology Solutions provider is looking for Customer Service Representatives in Kuala Lumpur. You will be responsible for supporting AI model training, analyzing user feedback, and preparing reports. The ideal candidate possesses a diploma or higher and excels in communication in both English and Malay. This full-time position offers numerous benefits including annual leave, professional development opportunities, and a commitment to customer excellence.