Relationship Manager, Mandarin Speaker (Open to Fresh Graduates!)

Shopee; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Shopee Malaysia is seeking a dedicated Seller Operations professional to onboard sellers to FBS, educate them, and resolve issues with cross-functional support. The role emphasizes data-driven planning and continuous seller performance improvement.

The candidate should excel at communication in Mandarin and English, bring e-commerce experience, and contribute to KPIs in a fast-paced environment.

Qualifications

• A Bachelor’s degree in any discipline is welcome to apply.
• Strong analytical skills (proficiency in Google Sheets is required).
• Strong problem-solving and communication skills.
• Team player with the drive to outperform KPIs.
• Experience in e-commerce, account management, or seller operations would be an added advantage.
• Strong communication skills, both written and verbal in Mandarin and English.

Responsibilities

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS.
• Issue Resolution: Address seller concerns and escalation issues to relevant teams.
• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth.
• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency.

Skills

Analytical skills

Strong communication skills

Team player

Problem-solving

KPI mindset

E-commerce experience

Education

Bachelor's degree

Tools

Google Sheets

Job description

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS
• Issue Resolution: Address seller concerns and escalation issues to relevant teams
• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth
• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency

Required Skills:

• A Bachelor’s degree in any discipline are welcome to apply
• Strong analytical skills (proficiency in Google Sheets is required)
• Strong problem-solving and communication skills
• Team player with an aptitude for work and the drive to constantly outperform your KPIs
• Experience in e-commerce, account management, or seller operations would be an added advantage
• Strong communication skills, both written and verbal in Mandarin and English