Relationship Management, Fulfilled by Shopee

Shopee; Kampung Malaysia Tambahan; On-site; MYR 56,000 - 89,000; Full time

Job summary

Shopee Malaysia is seeking a detail-oriented new team member to join Seller Onboarding & Management. You will engage with sellers, educate them on FBS adoption, and help resolve issues to keep orders flowing.

The role emphasizes data-driven analysis, cross-functional collaboration, and clear communication in Mandarin and English. A bachelor’s degree and strong Google Sheets skills are required, with a proactive attitude toward KPIs.

Qualifications

• Bachelor’s degree in any discipline welcome to apply.
• Strong analytical skills with proficiency in Google Sheets.
• Strong problem-solving and communication skills.
• Team player with drive to outperform KPIs.
• Experience in e-commerce, account management, or seller operations advantageous.
• Strong communication in Mandarin and English.

Responsibilities

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS.
• Issue Resolution: Address seller concerns and elevate issues to relevant teams.
• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth.
• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency.

Skills

Analytical skills

Google Sheets

Problem-solving

Communication skills

Team player

KPI driven

Bilingual Mandarin & English

Education

Bachelor's degree

Tools

Google Sheets

Job description

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS
• Issue Resolution: Address seller concerns and elevate issues to relevant teams
• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth
• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency

Required Skills:

• A Bachelor’s degree in any discipline are welcome to apply
• Strong analytical skills (proficiency in Google Sheets is required)
• Strong problem-solving and communication skills
• Team player with an aptitude for work and the drive to constantly outperform your KPIs
• Experience in e-commerce, account management, or seller operations would be an added advantage
• Strong communication skills, both written and verbal in Mandarin and English