Business Analyst and Sales Executive

DES DIGITAL MARKETING SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

DES DIGITAL MARKETING SDN. BHD. seeks a proactive Business Analyst and Marketing Executive to support and manage client accounts. The role focuses on client onboarding, account coordination, performance tracking, and cross-department collaboration to deliver a smooth client experience.

Ideal candidates will be Mandarin and English proficient, with a diploma in Communications/Marketing/Journalism/PR/New Media, immediate availability, and strong interpersonal skills. Fresh grads are welcome.

Qualifications

• Mandarin speaking position; proficiency in Mandarin and English is a MUST.
• Diploma in Communications, Marketing, Journalism, PR, New Media, or related disciplines.
• Immediate availability preferred.
• Excellent interpersonal communication and presentation skills.
• Proactive problem solver who seeks better solutions.
• Fresh graduates welcomed; 1+ year experience preferred.

Responsibilities

• Support and manage assigned client accounts during onboarding and ongoing operations.
• Coordinate end-to-end client setup, ensuring timelines, requirements, and deliverables are met.
• Ensure all client information, documentation, and approvals are accurate, complete, and updated.
• Act as a primary coordination point between clients and internal teams for operational matters.
• Proactively follow up on pending client requests, issues, or action items to ensure timely resolution.
• Monitor basic client account performance, activity, and usage data.
• Prepare regular reports related to account status, client activity, and operational performance.

Skills

Interpersonal communication

Presentation skills

Proactive problem solving

Client onboarding

Account coordination

Data tracking

Mandarin-English communication

Education

Diploma in Communications/Marketing/Journalism/PR/New Media

Job description

We’re looking for a proactive and detail-oriented Business Analyst and Marketing Executive to support and manage assigned client accounts.

This role focuses on client onboarding, account coordination, performance tracking, and cross-department collaboration, ensuring our key clients receive a smooth, professional, and consistent experience throughout the partnership lifecycle.

If you enjoy working closely with clients, coordinating internally to deliver results, and using data to support account growth and retention, this role is for you.

Key Responsibilities

Key Account Management & Client Operations

Support and manage assigned client accounts throughout onboarding and ongoing operations.

Coordinate end-to-end client setup, ensuring timelines, requirements, and deliverables are met.

Ensure all client information, documentation, and approvals are accurate, complete, and updated.

Act as a primary coordination point between clients and internal teams for operational matters.

Proactively follow up on pending client requests, issues, or action items to ensure timely resolution.

Client Relationship & Internal Coordination

Work closely with Sales Executives and Senior Key Account Managers to support client relationships.

Assist in client communications, follow-ups, and coordination when required.

Act as a bridge between clients, sales, finance, operations, and technical teams to ensure alignment.

Coordinate with Finance on billing setup, payment status, and account-related matters.

Help identify potential risks, issues, or improvement areas within client accounts and elevate when necessary.

Account Performance & Reporting

Monitor basic client account performance, activity, and usage data.

Prepare regular reports related to account status, client activity, and operational performance.

Support management with data and insights for account reviews and business planning.

Assist in improving internal workflows, client processes, and data accuracy to enhance account experience.

Requirements

This is the Mandarin speaking position ; proficiency in verbal and written in Mandarin and English is a MUST to effectively communicate with Mandarin speaking clients.

Diploma holder majoring in Communications, Marketing, Journalism, PR, New Media, or related disciplines is an advantage.

Immediate availability is preferred.

Excellent interpersonal communication and presentation skill

A proactive problem solver, who always wants to strive for better solutions

Preferably with more than 1 year working experience, but Fresh graduates are welcomed too!