Inside Sales Specialist (Mandarin Speaker) – Open to Junior Talent)

Concentrix; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Concentrix in Malaysia is seeking a proactive Inside Sales professional to manage and grow a portfolio of B2B clients across multiple product lines, including mobility and UCaaS. You will engage with decision makers, qualify opportunities, and drive revenue growth through consultative selling and disciplined account governance.

You will collaborate with Service Line, Pre-Sales, and Operations to ensure end-to-end service delivery, maintain accurate forecasts in CRM, and build lasting customer

Qualifications

• Minimum Diploma or above with 1-2 years of experience in B2B Inside Sales or Account Management.
• Local Malaysian only.
• Strong English comprehension, business writing ability, and confident communication skills.
• Excellent interpersonal skills with the ability to engage with decision makers and stakeholders.
• Strong presentation skills; articulate value propositions clearly.
• Detail-oriented with strong organisational skills for managing multiple accounts.
• Comfortable working with sales processes, CRM systems, and productivity tools.
• Self-starter with strong accountability and results-driven mindset.

Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines.
• Conduct proactive outreach including qualification, needs analysis, and consultative selling.
• Deliver against monthly and quarterly order targets and KPIs including NPS and SLAs.
• Prepare quotations, proposals, and SOP-compliant order submissions with accuracy.
• Maintain account plans and track pipeline in CRM with timely updates to stakeholders.
• Collaborate with Service Line, Pre-Sales, Operations, Billing, Provisioning to resolve issues.
• Build strong customer relationships through follow-ups and value-based conversations.
• Ensure compliance with sales processes, SLAs, workflows and governance.

Skills

B2B Inside Sales

Account Management

Tele-Sales

Customer Success

Relationship Building

Opportunity Qualification

Stakeholder Engagement

Education

Diploma or above

Tools

CRM systems

Productivity tools

Job description

The potential candidate is responsible for managing and growing a portfolio of B2B customers through proactive engagement, solution-based selling, and disciplined account governance. This role partners closely with Service Line teams, Pre-Sales, and Operations to support client needs, drive revenue growth, and deliver an exceptional customer experience across all assigned account

Key Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
• Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
• Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
• Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
• Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
• Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
• Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.
• Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
• Support escalation handling, service reviews, and customer success engagements where required.

Requirements

• Minimum Diploma or above with 1-2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
• Local Malaysian only
• Strong English comprehension, business writing ability, and confident communication skills (verbal and written).
• Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders.
• Strong presentation skills; able to articulate value propositions clearly and professionally.
• Detail-oriented with strong organisational skills for managing multiple accounts simultaneously.
• Comfortable working with sales processes, CRM systems, and productivity tools.
• A self-starter with strong accountability, resilience, and results-driven mindset.