Relationship Manager, CBBC

RHB Bank Berhad; Kepong; On-site; MYR 67,000 - 112,000; Full time

Job summary

RHB Bank Berhad in Kuala Lumpur seeks a relationship-focused banker to maintain and deepen a core portfolio of 30 Middle Market/SME clients. You will drive primary sales by acquiring new SME customers and by extending loans to existing clients, while ensuring credit quality and smooth processing.

In collaboration with product specialists and Account Managers, you will prepare credit proposals, vet Letters of Offer, and monitor customer experience to prevent delays in turnaround times.

Qualifications

• Experience with Middle Market/SME clients or banking relationships.
• Ability to assess credit quality and alignment with policy.
• Proven track record in acquiring new SME customers and growing portfolios.

Responsibilities

• Maintain and deepen relationships with a core portfolio of 30 SME clients.
• Drive primary sales through acquisition of new Middle Market/SME customers and new loans to existing clients.
• Engage via account planning with product specialists to tailor offerings.
• Monitor customer experience and address process lapses or delays in TAT.
• Ensure customers meet basic credit requirements and manage NPL within budget.
• Provide qualitative credit assessment for each application and work with Account Managers on proposals.
• Vet, sign and deliver Letters of Offer.

Skills

Relationship management

Credit assessment

Client acquisition

Account planning

Job description

Maintain and deepen relationships with minimum core portfolio of 30 Middle Market/SME clients. Actively drive primary sales through acquisition of new Middle Market / SME customers and through new loans to existing clients. Carry out account planning with product specialists to identify customers to engage, and products to offer based on their needs. Monitor overall customer experience and per-empt or address any process lapses or delays in TAT. Ensure customers meet basic credit requirements, and maintain new Non-Performing Loans (NPL) within approved budget. Provide the qualitative credit assessment for each application. Work closely with Account Managers to prepare credit proposals. Vet, sign and deliver Letters of Offer.

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars - RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.