Relationship Manager

RHB Banking Group; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Job summary

RHB Bank Berhad in Malaysia seeks a Relationship Manager to build and maintain strong relationships with a corporate client portfolio, understanding financial needs and offering suitable banking products to achieve sales targets.

You will collaborate with product specialists, credit analysts and operations to deliver seamless service while ensuring compliance and ethical standards; a Bachelor's degree and 3-5 years' experience are expected.

Qualifications

• Bachelor's degree in Banking, Finance, Business Administration, or a related field.
• 3-5 years of experience in relationship management within banking/financial services, preferably with corporate clients.
• Proven track record of achieving sales targets and building strong client relationships.
• In-depth knowledge of banking products and services including loans, deposits, investments, and insurance.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Possess relevant certifications if required for specific product offerings.
• High level of integrity and strong commitment to customer service.

Responsibilities

• Proactively manage and grow a portfolio of corporate clients, identifying opportunities for cross-selling and upselling RHB's financial products and services.
• Develop and execute client retention strategies to foster long-term relationships and increase customer loyalty.
• Conduct thorough financial needs analysis for clients, providing tailored advice and solutions across banking products such as loans, deposits, investments, and insurance.
• Prepare and present financial proposals, ensuring compliance with internal policies and external regulations.
• Collaborate with internal stakeholders, including product specialists, credit analysts, and operations teams, to deliver seamless client service.
• Monitor market trends and competitor activities to identify new business opportunities and stay informed about industry best practices.
• Achieve individual and team sales targets and KPIs.
• Ensure all client interactions and transactions adhere to regulatory requirements and ethical standards.
• Resolve client queries and complaints promptly and professionally, escalating issues when necessary.

Skills

Relationship management

Communication skills

Sales target achievement

Analytical skills

Interpersonal skills

Education

Bachelor's degree in Banking, Finance, Business Administration, or related field

Job description

As a Relationship Manager at RHB Bank Berhad, you will be responsible for building and maintaining strong relationships with a portfolio of clients, understanding their financial needs, and offering suitable banking products and services to achieve sales targets and enhance customer satisfaction.

Responsibilities

• Proactively manage and grow a portfolio of Corporate clients, identifying opportunities for cross-selling and upselling RHB's financial products and services.
• Develop and execute client retention strategies to foster long-term relationships and increase customer loyalty.
• Conduct thorough financial needs analysis for clients, providing tailored advice and solutions across various banking products such as loans, deposits, investments, and insurance.
• Prepare and present financial proposals, ensuring compliance with internal policies and external regulations.
• Collaborate with internal stakeholders, including product specialists, credit analysts, and operations teams, to deliver seamless and efficient client service.
• Monitor market trends and competitor activities to identify new business opportunities and stay informed about industry best practices.
• Achieve individual and team sales targets and key performance indicators (KPIs).
• Ensure all client interactions and transactions adhere to regulatory requirements and ethical standards.
• Resolve client queries and complaints promptly and professionally, escalating issues when necessary.

Qualifications

• Bachelor's degree in Banking, Finance, Business Administration, or a related field.
• Minimum of 3-5 years of experience in relationship management within the banking or financial services industry, preferably with exposure to Corporate clients.
• Proven track record of achieving sales targets and building strong client relationships.
• In-depth knowledge of banking products and services, including loans, deposits, investments, and insurance.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Possess relevant certifications if required for specific product offerings.
• High level of integrity and strong commitment to customer service.

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.