Senior Relationship Manager, CBBC

RHB Bank Berhad; Kepong; On-site; MYR 120,000 - 180,000; Full time

Job summary

RHB Bank Berhad is seeking a professional to manage a core portfolio of Middle Market/SME clients in Kuala Lumpur. You will maintain relationships, identify opportunities for loans, and coordinate with product specialists to address client needs.

The role emphasizes strong credit awareness, timely handling of processes, and delivering excellent customer experience while growing the SME business within approved risk parameters.

Responsibilities

• Maintain and deepen relationships with a core portfolio of Middle Market/SME clients (minimum 30).
• Drive primary sales through acquisition of new Middle Market/SME customers and new loans to existing clients.
• Carry out account planning with product specialists to identify customers and products to offer based on need.
• Monitor overall customer experience and promptly address any process lapses or delays in TAT.
• Ensure customers meet basic credit requirements and maintain NPL within approved budget.
• Provide qualitative credit assessments for each loan application.
• Work closely with Account Managers to service clients and grow the SME book.

Job description

Maintain and deepen relationships with minimum core portfolio of 30 Middle Market/SME clients. Actively drive primary sales through acquisition of new Middle Market / SME customers and through new loans to existing clients. Carry out account planning with product specialists to identify customers to engage, and products to offer based on their needs. Monitor overall customer experience and per-empt or address any process lapses or delays in TAT. Ensure customers meet basic credit requirements, and maintain new Non-Performing Loans (NPL) within approved budget. Provide the qualitative credit assessment for each application. Work closely with Account Managers t A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.

As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.