Receptionist cum Service Advisor (Taiping)

DK MOTOR SDN BHD; Taiping; On-site; MYR 29,000 - 42,000; Full time

Job summary

DK MOTOR SDN BHD in Taiping is hiring a Receptionist cum Service Advisor to manage the front desk, greet customers, handle service bookings, and coordinate with technicians to track vehicle progress. The role includes registering customers and vehicles, preparing service documentation, providing progress updates and estimated completion times, and ensuring a smooth handover from reception to service.

A professional, friendly approach, strong organizational skills, and the ability to multitask in

Responsibilities

• Welcome and attend to customers visiting the service centre in a professional and friendly manner.
• Handle incoming calls, customer enquiries and service appointment bookings.
• Register customers and vehicles upon arrival and ensure relevant customer information is accurately recorded.
• Coordinate customer appointments and manage the daily service reception schedule.
• Direct customers to the appropriate Service Advisor or department when required.
• Attend to customers regarding vehicle servicing, maintenance and basic repair requirements.
• Understand customer concerns and record vehicle complaints or service requests accurately.
• Prepare and assist with service documentation, job orders and other related paperwork.
• Provide customers with information on recommended service, estimated completion time and service progress.
• Liaise with technicians and relevant departments to monitor the progress of vehicles under service.

Job description

Receptionist cum Service Advisor (Taiping)

Responsible for managing front desk operations, attending to customer inquiries and service appointments, assisting customers with vehicle servicing requirements, coordinating with technicians on vehicle progress, providing service updates, preparing relevant documentation and ensuring a smooth and satisfactory customer experience from vehicle reception until handover.

Key responsibilities

Welcome and attend to customers visiting the service centre in a professional and friendly manner.

Handle incoming calls, customer enquiries and service appointment bookings.

Register customers and vehicles upon arrival and ensure relevant customer information is accurately recorded.

Coordinate customer appointments and manage the daily service reception schedule.

Direct customers to the appropriate Service Advisor or department when required.

Attend to customers regarding vehicle servicing, maintenance and basic repair requirements.

Understand customer concerns and record vehicle complaints or service requests accurately.

Prepare and assist with service documentation, job orders and other related paperwork.

Provide customers with information on recommended service, estimated completion time and service progress.

Liaise with technicians and relevant departments to monitor the progress of vehicles under service.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Are you willing to relocate for this role?

We selling and purchase used car vehicle.

With flexibility, efficiency and integrity as our core values, we believe in the power of serving our clients with all our hearts, perfecting every details from sales

to financing and such goal has enabled us to thrive among our competitors.

We selling and purchase used car vehicle.

With flexibility, efficiency and integrity as our core values, we believe in the power of serving our clients with all our hearts, perfecting every details from sales

to financing and such goal has enabled us to thrive among our competitors.

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