Service Advisor (Automotive)

Ming Heng Motor Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Ming Heng Motor Sdn Bhd in Malaysia is seeking an Automotive Service Adviser to greet customers, assess service needs and coordinate repairs with our workshop. You will build lasting relationships through quality service and clear communication.

The role requires a minimum SPM or Diploma in Automotive/Business or 1-2 years in automotive service, plus a customer-focused mindset, basic computer skills and a valid driving license.

Qualifications

• Minimum SPM/Diploma in Automotive/Business or related field or 1-2 years of experience in automotive service industry is required.
• Customer-oriented with a positive attitude and problem solving mindset.
• Able to work in a fast-paced environment.
• Basic computer skills.
• Valid Driving license.

Responsibilities

• Serve, manage and retain customers.
• Attend and deliver all customer cases as promised.
• Achieve monthly KPI, Service and Customer Satisfaction Index targets.
• Execute and implement any job assignment and instruction given by Superior.

Skills

Customer orientation

Problem solving

Fast-paced environment

Basic computer skills

Valid driving license

Education

SPM/Diploma in Automotive/Business or related field

Job description

We are committed to delivering top-notch automotive solutions, from servicing and repairs to excellent customer care. Our goal is to build long-term relationships with our customers through quality service and trust.

Serving, managing and retaining customer.

Ensure all customer cases are attended and delivered as promised.

Ensure monthly KPI, Service and Customer Satisfaction Index target are achieved.

Execute and implement any job assignment and instruction given by Superior.

Requirements:

Minimum SPM/Diploma in Automotive/Business or related field OR 1-2 years of experience in automotive service industry is required.

Customer-oriented with a positive attitude and problem solving mindset.

Able to work in a fast-paced environment

Basic computer skills.

Valid Driving license.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an automotive service adviser?
• Which of the following types of qualifications do you have?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as an Automotive Service Adviser