Service Advisor

PESAT CTM SDN BHD; Kuantan; On-site; MYR 47,000 - 74,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Ongoing training

Positive work environment

Flexible work arrangements

Incentives

Job summary

PESAT CTM SDN BHD in Kuantan, Pahang, Malaysia, is seeking a dedicated Service Advisor. This full-time role links customers with the technical team to ensure vehicles receive proper attention and high customer satisfaction.

Responsibilities include greeting customers, assessing vehicle concerns, documenting details, and preparing quotations. The ideal candidate has 2–3 years in automotive service, strong communication, and proficiency with service software.

Qualifications

• 2–3 years of experience as a Service Advisor in automotive.
• Knowledge of service procedures, maintenance schedules and common issues.
• Excellent communication and interpersonal skills to build rapport.
• Able to manage multiple tasks in a busy environment.
• Proficiency with service management software and computer systems.
• Solid automotive terminology and technical knowledge.
• Strong customer service mindset and ability to exceed expectations.
• Ability to collaborate with mechanics and other team members.
• Strong organization and time management.
• Attention to detail in documentation.
• Problem-solving skills and calm handling of difficult situations.
• Valid driving licence is advantageous.
• Fluency in English and Malay; additional languages are a plus.

Responsibilities

• Greet customers professionally at the service centre.
• Listen to vehicle concerns and service requirements.
• Document customer and vehicle details in the system.
• Provide service recommendations based on guidelines.
• Prepare detailed service quotations and explain costs.
• Schedule service appointments and manage the calendar.
• Coordinate between customers and the technical team.
• Keep customers informed about progress and status.
• Handle inquiries and resolve concerns promptly.
• Maintain accurate records of service transactions.
• Process invoices and payment arrangements.
• Upsell spare parts or maintenance packages.
• Follow up after service to ensure satisfaction.

Skills

Customer service

Communication

Time management

Team collaboration

Documentation

Service management software

Bilingual English/Malay

Driving licence

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a dedicated Service Advisor to join PESAT CTM SDN BHD in Kuantan, Pahang. This is a full-time position that plays a crucial role in our automotive service operations. As a Service Advisor, you will be the vital link between our customers and our technical team, ensuring that every vehicle receives the attention it deserves whilst maintaining exceptional customer satisfaction. This role is essential to our business success, as you will directly influence customer loyalty and the reputation of our service department.

What you'll be doing

Greeting customers in a professional and courteous manner when they arrive at the service centre

Listening to and understanding customers' vehicle concerns and service requirements

Documenting customer information, vehicle details and service requests accurately in the system

Providing customers with service recommendations based on manufacturer guidelines and vehicle condition assessments

Preparing detailed service quotations and explaining costs to customers in a clear and transparent manner

Scheduling service appointments and managing the service calendar efficiently

Liaising between customers and the technical service team to ensure all work is completed to specifications

Keeping customers informed about the progress and status of their vehicle repairs

Handling customer inquiries and resolving concerns professionally and promptly

Maintaining accurate records of all service transactions and customer interactions

Processing invoices and facilitating payment arrangements with customers

Upselling additional services and products when appropriate, such as spare parts or maintenance packages

Following up with customers after service completion to ensure satisfaction

What we're looking for

A minimum of 2-3 years of experience working as a Service Advisor in the automotive industry

Strong knowledge of automotive service procedures, maintenance schedules and common vehicle issues

Excellent communication and interpersonal skills with the ability to build rapport with diverse customers

Proven ability to manage multiple tasks and prioritise effectively in a busy environment

Proficiency in using service management software and computer systems

Sound understanding of automotive terminology and technical specifications

Outstanding customer service skills with a commitment to exceeding customer expectations

Ability to work collaboratively with mechanics, technicians and other team members

Strong organisational and time management abilities

Attention to detail and accuracy in documentation

Problem-solving skills and the ability to handle difficult customer situations calmly

A valid driving licence is advantageous

Fluency in English and Malay is essential; additional language skills are a plus

What we offer

At PESAT CTM SDN BHD, we are committed to providing a supportive and rewarding workplace for our employees. We offer competitive remuneration packages commensurate with experience and performance. Our team members benefit from career development opportunities within a growing organisation and access to ongoing training and professional development to enhance your skills and knowledge. We provide a positive working environment with a focus on teamwork and collaboration, along with health and safety standards that prioritise your wellbeing. We also offer flexible work arrangements where possible to support work-life balance, and performance-based incentives to recognise and reward your contributions to the team.

About us

PESAT CTM SDN BHD is a reputable automotive service provider based in Kuantan, Pahang. We are dedicated to delivering high-quality vehicle maintenance and repair services to our valued customers across the region. Our mission is to provide excellent automotive solutions whilst maintaining the highest standards of professionalism and customer care. With a team of skilled technicians and service professionals, we have built a strong reputation for reliability, expertise and customer satisfaction. We are committed to fostering a workplace culture that values integrity, continuous improvement and employee development. Our success is built on the dedication of our team and our unwavering commitment to customer excellence.