Service Advisor (Cheras, Old Klang Road, Padang Jawa, Glenmarie)

Bermaz Auto Berhad (Mazda & XPeng); Shah Alam; On-site; MYR 27,900 - 39,060; Full time

Job summary

Bermaz Auto Berhad (Mazda & XPeng) is seeking a customer service professional in Shah Alam, Selangor. The candidate should possess at least a diploma and have at least 1 year of relevant experience. Responsibilities include greeting customers, managing service schedules, consulting with technicians, and informing customers about repairs and costs. Strong communication skills are essential for this role. Join our team to enhance customer satisfaction and support our service operations.

Qualifications

• Candidate must possess at least a Diploma or equivalent.
• At least 1 year of working experience in the related field is required.
• Customer service experience is an added advantage.

Responsibilities

• Greeting customers and helping them determine repairs and relevant costs.
• Consulting with technicians about needed repairs.
• Answering customer questions about service outcomes.
• Informing customers about potential cost savings.
• Managing the service center's scheduling and workflow.
• Scheduling service appointments for customers.
• Handling calls and inquiries from customers.

Skills

Effective communication

Customer service

Problem-solving

Education

Diploma or equivalent

Job description

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Others or equivalent.
• At least 1 year(s) of working experience in the related field is required for this position.
• Customer service experience is an added advantage.
• Able to communicate effectively and clearly to customers and the servicing team.
• Able to write effectively and clearly to customers and the servicing team.

Responsibilities

• Greeting customers and helping them determine repairs and relevant costs.
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Informing customers about potential cost savings and warranty protections.
• Overseeing and managing the service centers scheduling and workflow.
• Informing customers of changes in service or when their vehicle is ready to be picked up.
• Scheduling service appointments for existing customers and prospect customers.
• Handle calls and inquiries from customers, follow up with customers.