Service Advisor (Automotive)

Pantai Bharu; Klang City; On-site; MYR 20,000 - 24,000; Part time

Job summary

Pantai Bharu in Klang, Selangor is seeking a customer-focused Service Advisor to support our service centre and showroom operations. This role is ideal for students, fresh graduates, or anyone seeking flexible work while gaining hands-on experience in the automotive industry.

You will welcome customers, prepare job cards and quotations, coordinate with technicians, provide updates, and upsell service packages.

Qualifications

• Friendly, approachable, and confident in communication in English and Malay.
• Good interpersonal and customer service skills.
• Interest in cars and automotive operations.
• No prior experience required; students and fresh graduates encouraged to apply.

Responsibilities

• Welcome customers and assist with service enquiries.
• Prepare job cards and quotations; guide customers through the service process.
• Coordinate with technicians to ensure timely service completion.
• Provide updates to customers on service progress.
• Conduct calls and follow-ups for appointments, quotes, reminders, and other service-related matters.
• Upsell service packages and maintenance items.
• Support marketing activities and customer engagement.
• Assist front-desk operations and maintain a welcoming environment.
• Perform other customer service and operational tasks.

Skills

Friendly demeanor

Customer service

English communication

Malay communication

Job description

We’re looking for a customer-focused Service Advisor to support our service centre and showroom operations. This role is ideal for students, fresh graduates, or individuals seeking flexible work while gaining hands-on experience in the automotive industry.

We’re looking for a customer-focused Service Advisor to support our service centre and showroom operations. This role is ideal for students, fresh graduates, or individuals seeking flexible work while gaining hands-on experience in the automotive industry.

Pantai Bharu – Klang, Selangor

Responsibilities

• Welcome customers and assist with service enquiries.
• Prepare job cards, quotations, and guide customers through the service process.
• Coordinate with technicians to ensure smooth workflow and timely completion of services.
• Provide regular updates to customers on service progress.
• Conduct customer calls and follow-ups regarding service appointments, quotations, service reminders, and other service-related matters.
• Promote and upsell relevant service packages, maintenance items, and Value-Added Products (VAP) to customers.
• Support marketing activities, campaigns, and customer engagement initiatives.
• Assist with front-desk operations and maintain a professional and welcoming environment.
• Perform other customer service and operational tasks as assigned.

Requirements

• Friendly, approachable, and confident in communication in English and Malay.
• Good interpersonal and customer service skills.
• Interest in cars, customer service, or automotive operations.
• Comfortable making customer calls and conducting follow-ups.
• Prior experience in retail, customer service, or automotive service is an advantage, but not required.
• Students and fresh graduates are encouraged to apply.

Compensation

• Basic salary starting from RM2,000.
• Incentives available based on service upselling and performance.
• Gain valuable hands-on exposure to the automotive industry.
• Opportunities for career growth and development.