Receptionist

Jones Lang LaSalle Property Consultants Pte Ltd; Petaling Jaya; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd is seeking a Receptionist to be the first point of contact for visitors and callers, providing courteous service and supporting mailroom operations.

You will greet guests, verify IDs, manage registrations, handle a multi-line phone system, and coordinate meeting room bookings, while maintaining logs and security. This role requires strong communication in English and Bahasa Malaysia in a multicultural office environment.

Qualifications

• SPM/O-Level qualification or equivalent; diploma preferred.
• Minimum 2–3 years in reception or admin.
• Fluency in English and Bahasa Malaysia required.
• Chinese dialects (Mandarin/Cantonese) advantageous.

Responsibilities

• Greet visitors and manage registration using digital check-in.
• Answer calls on a multi-line system and route messages.
• Maintain visitor logs and security protocols.
• Coordinate meeting room bookings and prepare facilities.
• Process incoming mail, sort and distribute.
• Handle package deliveries with tracking.
• Coordinate outgoing mail and courier pickups.
• Provide general admin support such as photocopying and scanning.
• Maintain a neat, professional reception area.

Skills

English fluency

Bahasa Malaysia

Mandarin/Cantonese

Customer service

Communication skills

MS Office

Education

SPM/O-Level or equivalent

Diploma in Business Admin / Customer Service

Tools

Multi-line phone system

Visitor management platform

Basic office equipment

Microsoft Office Suite

Job description

The Receptionist serves as the primary point of contact for all visitors and callers while managing comprehensive mailroom operations to support daily office functions. This role combines exceptional customer service delivery with efficient mail and package management, contributing to a professional and welcoming office environment for employees, clients, and visitors.

Key responsibilities

Provide professional and courteous reception services to all visitors, clients, and employees entering the office premises

Greet guests warmly, verify identification, and manage visitor registration processes using digital check-in systems

Handle multi-line telephone system operations including call routing, message taking, and providing general information about the company and office services

Maintain accurate visitor logs and ensure proper security protocols are followed for all guest interactions

Coordinate meeting room bookings and ensure conference facilities are properly prepared for client meetings and internal gatherings

Process all incoming mail including sorting, logging, and distributing correspondence to appropriate departments and individuals

Manage package deliveries from various courier services and maintain accurate records of received items including tracking numbers and delivery confirmations

Coordinate outgoing mail services including postage calculation, package preparation, and courier pickup scheduling

Provide general administrative assistance including photocopying, scanning, and basic document preparation for various departments

Maintain reception area organization and ensure professional manner of lobby and visitor waiting areas

About you

SPM/O-Level qualification or equivalent; Diploma in Business Administration, Customer Service, or related field preferred

Minimum two to three years of experience in reception, customer service, or administrative roles, preferably within Malaysian commercial office environment

Previous experience with mailroom operations and package management systems advantageous

Fluency in English and Bahasa Malaysia essential for professional communication with diverse clientele

Proficiency in Chinese dialects (Mandarin/Cantonese) highly advantageous given Malaysia's multicultural business environment

Excellent verbal and written communication skills with ability to interact professionally with all levels of personnel and external visitors

Strong interpersonal skills with natural ability to provide friendly, professional service to visitors and callers

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software systems quickly

Experience with multi-line phone systems, visitor management platforms, and basic office equipment operation

Physical capability to handle mail sorting, package lifting (up to 15kg), and extended periods of sitting and standing