QAQC Manager

Pastry World Sdn Bhd; Shah Alam; On-site; MYR 89,000 - 156,000; Full time

Job summary

Pastry World Sdn Bhd in Malaysia seeks a seasoned QAQC Manager to lead quality and food safety across bakery operations. You will oversee production controls, inspections, CAPA implementation, and compliance with SOPs and HALAL, HACCP and ISO standards.

You will partner with R&D, Production, and suppliers to drive improvements, manage audits, and develop QAQC competency in a fast-paced bakery environment.

Qualifications

• Bachelor’s degree in food science/related field.
• 5+ years in QAQC in food manufacturing.
• Experience leading QAQC teams in manufacturing.
• Hands-on factory operations and floor QC.
• Strong knowledge of HACCP, GMP, HALAL, ISO22000/FSSC22000.
• Root cause analysis, CAPA, risk assessment, continuous improvement.
• Leadership and cross-functional coordination skills.
• Ability to work in a fast-paced production environment.

Responsibilities

• Monitor and verify production process controls for conformance to specs and food safety.
• Lead investigations into customer complaints and CAPA implementation.
• Oversee hygiene, sanitation, allergen control, traceability across facility.
• Drive QAQC system implementation and continuous improvement.
• Coordinate audits and regulatory compliance, including HALAL and ISO.
• Manage QAQC team, training, staffing, and performance.
• Evaluate suppliers and coordinate with procurement on quality issues.
• Analyze quality data, trends, and non-conformances to drive improvements.

Skills

Leadership

Cross-functional coordination

Problem solving

Communication

Quality control

Education

Bachelor’s Degree in Food Science/Tech

Tools

GMP

HACCP

ISO22000 familiarity

Job description

Monitor and verify production process controls to ensure products are manufactured according to approved specifications, SOPs, and food safety requirements.

Conduct routine production floor inspections and participate directly in manufacturing operations when required to ensure quality and food safety standards are effectively implemented.

Ensure proper implementation of hygiene, sanitation, allergen control, foreign matter prevention, and traceability practices throughout the facility.

Lead investigations into customer complaints, product quality issues, and food safety incidents, including root cause analysis and implementation of corrective and preventive actions (CAPA).

Monitor and analyze quality trends, rejection rates, wastage, and non-conformance data to drive continuous improvement initiatives.

Oversee product inspection, testing, release, and disposition activities for raw materials, in-process products, and finished goods.

2. Quality Assurance Management

Ensure all SOPs, specifications, process flow documents, forms, and quality records are properly maintained, updated, controlled, and implemented.

Collaborate with R&D and Production teams during new product development, process validation, and product trials to ensure compliance with quality and food safety requirements.

Lead internal verification activities including calibration, environmental monitoring, GMP inspections, and validation exercises.

Ensure effective implementation and continuous improvement of QAQC systems and food safety programs across all operational processes.

3. Regulatory Compliance

Ensure compliance with HALAL, HACCP, GMP, MeSTI, ISO22000/FSSC22000, and other applicable food safety and regulatory requirements.

Coordinate and support internal, external, customer, and regulatory audits, including preparation of documentation and follow-up corrective actions.

Stay updated on changes in food safety regulations, industry standards, and customer requirements.

4. People Management & Competency Development

Lead, coach, and supervise the QAQC team to ensure effective execution of daily operational activities.

Plan manpower allocation and monitor team performance, discipline, attendance, and productivity within the department.

Work closely with HR to identify training needs, develop competency programs, and conduct food safety and quality-related training for employees.

Promote and drive a strong food safety, GMP, hygiene, and quality culture across all departments. Drive awareness and accountability on food safety, GMP, hygiene, and quality standards across all departments.

5. Customer Complaint & Recall Management

Manage customer complaints, product investigations, mock recall exercises, and product traceability activities.

Coordinate corrective and preventive actions arising from customer complaints and product-related incidents.

6. Supplier and Vendor Management

Evaluate and approve suppliers/vendors based on company quality and food safety standards.

Monitor supplier performance and coordinate with Procurement on supplier quality issues and corrective actions.

7. Continuous Improvement & Risk Management

Drive continuous improvement initiatives related to quality, food safety, and operational efficiency.

Analyses quality trends, audit findings, and customer feedback to identify improvement opportunities.

Lead risk assessments related to food safety, process control, and product quality.

Support implementation of preventive measures to minimize operational risks.

Qualifications & Requirements

• 1. Bachelor’s Degree in Food Science, Food Technology, Chemistry, Microbiology, or related field.
• 2. Minimum 5 years of working experience in QAQC within food manufacturing environment, preferably in bakery, pastry, frozen food, or FMCG industry.
• 3. Experience in leading QAQC operational teams within a manufacturing environment.
• 4. Hands-on experience in factory operations and production floor quality control.
• 5. Strong knowledge of HACCP, GMP, HALAL, MeSTI, ISO22000/FSSC22000, and food safety management systems.
• 6. Good understanding of root cause analysis, CAPA, risk assessment, and continuous improvement methodologies.
• 7. Strong leadership, communication, problem-solving, and cross‑functional coordination skills.
• 8. Able to work in a fast‑paced manufacturing environment and manage operational challenges effectively.