Purchasing & Ops Lead: Scheduling and Deals

Carsome Sdn Bhd; Tanjong Malim; On-site; MYR 108,000 - 132,000; Full time

Job summary

Carsome Sdn Bhd in Malaysia seeks a seasoned professional to lead Operational Excellence & Manpower Planning. You will manage daily inspector schedules, lead-new assignment flow, and optimize capacity to ensure timely deals across BST, NCD Corp, B2B, and Website channels.

You will own post-inspection negotiations, drive follow-ups, and coordinate cross-functionally with BST and TCA teams. The role demands strong negotiation, analytics, and leadership in a busy automotive environment.

Qualifications

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.

Responsibilities

• Workforce Scheduling: Strategize and manage daily manpower schedules for inspectors across BST, NCD Corp, B2B, and Website.
• Lead Management: Assign new leads to inspectors and monitor real-time progress to meet TAT and SLA.
• Capacity Optimization: Review operational capacity for low/high-volume retail periods to optimize completion times (20–35 mins per case).
• Website Lead Conversion: Oversee website funnel, educate customers on inspection process and flow.
• Deal Negotiation: Own negotiation post-inspection to secure vehicle purchases and meet monthly procurement targets.
• Proactive Follow-ups: Lead daily follow-ups with pending customers to drive deal confirmation or bidding participation.
• Post-Bidding & Transaction Coordination: Manage post-bid communications and facilitate offer acceptance or rejection.
• Cross-functional Coordination: Liaise with BST to secure appointment slots for successful deals and ensure smooth ownership transfer.
• Reporting & Quality Assurance: Weekly TCA reporting accuracy; provide rapid car value estimations to speed decisions.

Skills

Workforce scheduling

Lead management

Negotiation

Reporting & analytics

Stakeholder management

Job description

Carsome Sdn Bhd in Malaysia seeks a seasoned professional to lead Operational Excellence & Manpower Planning. You will manage daily inspector schedules, lead-new assignment flow, and optimize capacity to ensure timely deals across BST, NCD Corp, B2B, and Website channels.

You will own post-inspection negotiations, drive follow-ups, and coordinate cross-functionally with BST and TCA teams. The role demands strong negotiation, analytics, and leadership in a busy automotive environment.