Operations Manager / Assistant

ALLIED GROUP PROPERTY SERVICES; Penang; On-site; MYR 134,000 - 201,000; Full time

Job summary

Allied Group Property Services Sdn Bhd is seeking a Senior Manager to lead a team of Building Managers in delivering day-to-day residential property operations with emphasis on safety, security, cleanliness and cost-effective maintenance. You will ensure governance, environmental, health and safety compliance across a portfolio.

The role focuses on people management, client liaison with resident committees, and contract oversight to maintain high service standards in a fast-paced environment in

Qualifications

• 2+ years of experience at Senior Manager level.
• Strong people management and customer service skills.
• Property management, facilities and maintenance experience.

Responsibilities

• Head and lead a team of Building Managers who manage day to day building operation, safety, security, cleanliness and maintenance works.
• Ensure that the assigned properties are suitably, properly and carefully maintained and managed at all times through best practices in managing human resources, services and processes.
• Ensure property management is in compliance with building by laws and safety guidelines.
• Attend to complaints tactfully and ensure appropriate corrective action is implemented promptly.
• Review and resolve all projects issues to comply with agreement, company policies and procedures, quality standard, cost and timeline.
• Manage and review service contracts to ensure property management needs are met.
• Cultivate good Client-Management relationship with resident committee or MC for easier coordination.
• Manage contractor and vendor relationships for business integrity and harmony.

Skills

People management

Customer service

Leadership

Communication

Education

Diploma or degree

Job description

Ensure the smooth administrative and operational functioning of residential properties at first class standard. Lead a team of Building Managers in building operations works to achieve efficiency and effectiveness. Ensure corporate governance, environment, health & safety policies are compliant.

Key responsibilities

• Head and lead a team of Building Managers who manage day to day building operation, safety, security, cleanliness and maintenance works
• Ensure that the assigned properties are suitably, properly and carefully maintained and managed at all times through best practices in managing human resources, services and processes
• Ensure property management is in compliance with building by laws and safety guidelines
• Attend to complaints tactfully and ensure appropriate corrective action is implemented promptly
• Review and resolve all projects issues to comply with agreement, company policies and procedures, quality standard, cost and timeline
• Manage and review service contracts to ensure property management needs are met
• Cultivate good Client-Management relationship with resident committee or MC for easier coordination
• Manage contractor and vendor relationships for business integrity and harmony

About you

• Minimum 2 years of experience at Senior Manager level
• Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree
• Strong people management and customer service skills
• Property management, facilities and maintenance experience
• Medical
• Miscellaneous allowance

About us

Allied Group Property Services Sdn Bhd is a progressive, innovative and highly experienced professional property management service provider. We deliver uncompromising client services, adding value to residential and commercial properties to our clients. Our experience in property management has given us the chance to deliver the best practices in managing and enhancing your property values. With a portfolio of retail-residential and commercial properties and a team of property professionals from multiple specialization, we consistently raise the benchmark of satisfaction in this competitive market. With a strong focus on achieving results, a collaborative working style and a values-based culture, Allied offers you a career opportunity like no other!

Our team is high performing and we are looking for a like-minded individual who takes great pride and passion in their work.