Product Specialist

DKSH Group; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

DKSH Group is seeking a Product Specialist based in Penang, Malaysia, to closely collaborate with the Sales Manager in managing the optical-related channel. This role involves tracking sales performance, engaging with customers for orders and demonstrations, and preparing quotations. Applicants should possess a degree in a science or medical discipline and a minimum of one year of relevant experience. Strong communication and negotiation skills are vital, along with proficiency in office tools and a good command of English.

Qualifications

• Minimum of one year experience in a similar role.
• Strong command of English, both written and spoken.

Responsibilities

• Assist in managing the optical related channel.
• Track progress against sales targets and performance indicators.
• Engage with existing and prospective customers.

Skills

Communication skills

Negotiation skills

Knowledge of industry and market

Proficiency in Excel

Proficiency in Word

Proficiency in PowerPoint

Education

Degree or professional qualification in a science- or medical-related discipline

Job description

Title: Product Specialist

Location: Penang, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 227933

Job Summary

The incumbent works closely with the Sales Manager in managing the optical related channel, handing contract lenses products.

Responsibilities

• Provide input to optical sales plans based on experience and implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans, prioritizing and reviewing daily sales activities performed.
• Call and visit existing and prospective customers to solicit orders, provide demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features and customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes, maintaining relevant customer data in CRM databases.
• Execute continuous improvement activities to enhance sales processes, sales plans and customer satisfaction, improving sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries, informing current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills and Knowledge

• Demonstrate basic knowledge and understanding of the industry, market, competitors, customers, products, services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiency in office productivity tools (e.g., Excel, Word and PowerPoint).
• Good command in English, both written and spoken.

Education

Degree or professional qualification in a science- or medical-related discipline with a minimum of one year experience in a similar role.